Senior Systems & Infrastructure Administrator

About the Role

Under the general supervision of the IT Director, the Senior Systems & Infrastructure Administrator is a hands-on position focused on technical problem-solving, infrastructure support, ticket resolution, and technology setup for new and acquired locations. The ideal candidate is a practical problem-solver who can work independently, communicate clearly, and follow issues through completion. This in-person position will be based at the Summit administrative building in Lawrenceville, GA, but travel to support our various locations will be required.

Responsibilities

• Troubleshoot network, connectivity, hardware, and IT system issues across clinic, ASC, and corporate locations.
• Serve as an escalation resource for technical issues requiring additional experience or onsite support.
• Coordinate and complete assigned infrastructure work for new and acquired locations, including connectivity, network equipment, workstations, phones, printers, and scanners.
• Maintain checklists, timelines, and status updates for assigned location openings, equipment deployments, and infrastructure projects.
• Configure and support routers, switches, firewalls, wireless networks, VPN connections, and internet connectivity.
• Administer Microsoft 365, Windows environments, user accounts, access permissions, endpoints, and assigned systems.
• Own assigned, escalated, and aging infrastructure tickets in SolarWinds through resolution.
• Work with the IT Director and IT team to review infrastructure-related tickets, establish priorities, and follow unresolved issues through completion.
• Provide clear status updates and expected completion dates for unresolved issues.
• Work with internet providers, telecommunications providers, contractors, and equipment suppliers when outside support is needed.
• Identify recurring technical problems and recommend practical corrective actions.
• Maintain current network diagrams, location infrastructure records, configurations, service-provider contacts, and technical procedures.
• Ensure critical infrastructure documentation, administrative-access information, provider contacts, and recovery procedures are maintained in approved shared systems.
• Maintain accurate records of computers, network equipment, phones, printers, scanners, and other IT assets.
• Assist other IT team members with complex issues and provide day-to-day technical guidance when needed.
• Participate in cross-training and maintain sufficient documentation so critical locations and infrastructure can be supported by multiple IT team members.
• Support equipment deployment, software updates, patching, endpoint protection, backups, and recovery procedures.
• Travel to Summit locations when work cannot be completed remotely.
• Participate in after-hours support for critical issues when needed.
• Follow Summit's security policies and applicable HIPAA requirements.

Required Qualifications

• Five or more years of experience in systems administration, network administration, IT infrastructure, or a similar technical role.
• Strong troubleshooting and problem-solving skills across networks, connectivity, hardware, endpoints, and location equipment.
• Experience with routers, switches, firewalls, wireless networks, VPNs, and internet connectivity.
• Experience administering Microsoft 365, Windows environments, user accounts, permissions, and endpoints.
• Experience configuring and supporting workstations, printers, scanners, phones, and network equipment.
• Experience using an IT ticketing platform and following issues through resolution.
• Ability to document technical information, configurations, and procedures accurately.
• Ability to coordinate technical work with employees, service providers, and contractors.
• Ability to manage multiple technical issues and priorities simultaneously.
• Ability to communicate status, risks, and expected completion dates clearly and proactively.
• Ability to travel to Summit locations as needed.

Preferred Qualifications

• Experience supporting a geographically distributed, multi-site organization.
• Experience supporting infrastructure for new locations or acquired businesses.
• Healthcare IT experience supporting physician practices, ASCs, or other clinical locations.
• Familiarity with HIPAA security requirements.
• Experience with IT asset-management and secure credential-management systems.
• Relevant Microsoft, Cisco, CompTIA Network+, Security+, or comparable certifications.
• Bachelor's degree in information technology, computer science, or a related field, or equivalent professional experience.

This response is AI-generated, for reference only.