Senior Systems Field Service Engineer

Responsibilities

• Responsible for system build and set-up, upfront project activities, surveys, or small control and graphic modifications.
• Lead upgrades to DeltaV system, including development of the migration plan, migration of the DeltaV database and graphics, buildout of the DeltaV system, and onsite support.
• Perform server and networking design for virtual machines architectures (VRTX, VMware), meeting schedule and budget requirements.
• Advise project teams on building computers per design specifications.
• Engage in customer factory and site acceptance testing, performing system installations, supporting loop checkout, commissioning, and startup.
• Provide after-hours support for contract customers with scheduled, on-call 24/7 pager support, including performing remote diagnostic over the phone and on-site if needed.
• Perform periodic reviews of Proconex service contract customers' systems, as defined in individual customer service agreements and per the Preventative Maintenance Standard Operation Procedure (SOP).
• Develop and deliver a system report for Proconex service contract customers within five days of a review.
• Collaborate with the Service Manager to develop and define opportunities for service work.
• Represent the field service team in project team meetings to establish customer rapport and consulting support.
• Ensure all open service tickets are resolved and closed.

Requirements

• Bachelor's degree in Electronic Engineering, Chemical Engineering, Computer Science, or a closely related field.
• 3 years of technical and systems engineering experience.
• Requires monthly travel to customer sites in PA, NJ, DE, MD, VA, and/or WV.

Skills

• Experience supporting the operational needs of plant automation systems including installation and commissioning, ongoing preventative and demand maintenance, and modernization planning.
• Experience with Distributed Control Systems.
• Experience with Windows-based software applications.
• Experience with DeltaV.
• Experience with DeltaV Mobile.
• Experience with AMS Device Manager.
• Experience with DeltaV Backup and Recovery.
• Experience with System design and documentation.
• Experience with System Virtualization.
• Experience with I/O loop.
• Experience with BUS (Fieldbus, ASi, DeviceNet and ProfiBus).