Senior Systems Engineer, R&D Labs (Job Code: JC16)

About the role

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Senior Systems Engineer, R&D Labs, Raleigh, NC, United States.

Responsibilities

• Ensure the reliability, security, and availability of Qualys’ global platforms; monitor system performance, apply patches, and troubleshoot incidents to maintain continuous 24/7 operations and support cross‑functional teams to deliver high‑quality, secure services to customers worldwide.
• Install, configure, and maintain Qualys’ internal servers, software systems, and enterprise applications supporting global platforms and integrated product development, infrastructure management, and production operations.
• Administer virtualization environments (VMware, vCenter, ESXi) including patching, upgrading, and configuring high‑availability features such as Distributed Resource Scheduler (DRS), High Availability (HA), VM migrations (vMotion), and resource allocation.
• Monitor infrastructure and system performance using automation and monitoring tools to detect anomalies or service interruptions, respond promptly to alerts, and take corrective actions to minimize downtime.
• Apply software patches, operating system upgrades, and security updates across Linux, Unix, Windows, and VMware environments to maintain compliance, reliability, and protection against vulnerabilities.
• Troubleshoot and resolve system‑related incidents, providing root cause analysis for service‑impacting events and implementing corrective actions to reduce Mean Time to Repair (MTTR), while documenting incident resolution.
• Collaborate with Development, Database Reliability Engineering, Networking, and Support teams to analyze service outages, optimize integration with databases, and ensure efficient system and application performance across distributed environments.
• Maintain and report on service quality metrics and recommend improvements for infrastructure reliability and monitoring processes by generating performance dashboards and analytics.
• Provide customer‑facing technical support when necessary, including resolving issues related to Qualys products, cloud system migrations (AWS, GCP), LDAP configuration, and enterprise application integration.

Requirements

• Bachelor’s degree (or the foreign equivalent) in Computer Science, or related field.
• 5 years of experience in the job offered or related.
• Experience with KubeVirt‑based Virtual Machine (VM) orchestration in Cloud‑native Kubernetes environments.
• Experience with CI/CD pipeline automation using Jenkins/Helm for containerized microservices deployment.
• Experience with Prometheus & Grafana implementation for Kubernetes cluster observability & alerting.
• Experience with VMware vSphere infrastructure administration.
• Experience with Linux‑based enterprise platform administration with Incident Response (IR) & Root Cause Analysis (RCA).

Schedule

Work from home permitted 40% of time.