Senior Systems Engineer (Hybrid)

Purpose

Ensures the stability, integrity and efficient operation of the organization information systems that support organizational functions. This is achieved by monitoring, supporting and optimizing all networked software and associated operating systems. Assesses architecture and current system limitations, defines and designs system specifications, disaster recovery procedures and evaluates input/output processes and working parameters for hardware/software compatibility.

Responsibilities

• Manages and supports enterprise endpoints and drives the integration of Microsoft Copilot across the organization.
• Ensures the security, stability, and performance of both physical and virtual desktops, while also engineering Copilot features to enhance user productivity and automation.
• Endpoints Management:
• Installs, tunes, upgrades, troubleshoots, and maintains all computer systems relevant to the supported applications including all necessary tasks to perform operating system administration, user account management, disaster recovery strategy and networking configuration.
• Troubleshoots incidents to recover services and supports root cause analysis.
• Automates the installation and configuration of applications in development and productions environments.
• Evaluates new systems by performing in-depth tests, including end-user reviews.
• Develops and implements techniques to prevent system problems.
• Researches software and related products to support recommendations and purchasing.
• Determines systems integration issues by evaluating components; developing and completing performance tests; analyzing test data; studying project requirements; analyzing user and potential user input; evaluating similar and related products and systems.
• Improves engineering job knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Copilot Engineering:
• Engineers and configures Microsoft Copilot features within Microsoft 365 and Entra environments.
• Integrates and manages Microsoft Copilot across Windows 11 endpoints to enhance user productivity.
• Develops and maintains Copilot workflows and automation scripts tailored to enterprise needs.
• Trains and supports end users in leveraging Copilot capabilities for daily tasks and troubleshooting.
• Collaborates with Microsoft and internal teams to optimize Copilot deployment and performance.
• Maintains Copilot features compliance with organizational security and compliance standards.
• Monitors Copilot usage metrics and feedback to drive continuous improvement.
• Essential Functions:
• Provides Tier 3 support to end users, troubleshooting hardware, software, and connectivity issues.
• Supports audit and compliance requirements, ensuring adherence to security and regulatory policies.
• Maintains endpoint performance, stability, and security through proactive maintenance.
• Automates processes using PowerShell or other scripting tools to improve efficiency.
• Collaborates with IT and security teams to implement best practices for endpoint management.

Qualifications

• Education Level: Bachelor's Degree in Information Technology or Computer Science OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
• Experience: 5 years software, hardware and/or systems engineering related experience
• Preferred Qualifications:
• Endpoint Management:
• Manage and maintain Windows 11 endpoints across physical and virtual desktop environments (VDI).
• Package, test, and deploy software applications for VDI and physical desktops.
• Implement and enforce security policies, patches, and vulnerability mitigation strategies.
• Administer and optimize desktop tools, applications, and endpoint management solutions.
• Provide Tier 3 support to end users, troubleshooting hardware, software, and connectivity issues.
• Support audit and compliance requirements, ensuring adherence to security and regulatory policies.
• Monitor and enhance endpoint performance, stability, and security through proactive maintenance.
• Automate processes using PowerShell or other scripting tools to improve efficiency.
• Collaborate with IT and security teams to implement best practices for endpoint management.
• Copilot Engineering:
• Engineer and configure Microsoft Copilot features within Microsoft 365 and Entra environments.
• Integrate and manage Microsoft Copilot across Windows 11 endpoints to enhance user productivity.
• Develop and maintain Copilot workflows and automation scripts tailored to enterprise needs.
• Train and support end users in leveraging Copilot capabilities for daily tasks and troubleshooting.
• Collaborate with Microsoft and internal teams to optimize Copilot deployment and performance.
• Maintain Copilot features compliance with organizational security and compliance standards.
• Monitor Copilot usage metrics and feedback to drive continuous improvement.
• Knowledge, Skills And Abilities (KSAs):
• Knowledge of programming languages and web based technologies.
• Proficient in Microsoft Office applications.
• Ability to collaborate to solve technical problems across teams.
• Excellent communication skills both written and verbal.

Salary Range

$98,784 - $196,196