Senior Systems Engineer (Cloud & Security)

About the role

Ingram Content Group (ICG) is currently seeking a Senior Systems Engineer to join our team in LaVergne, TN (Greater Nashville area). This position is expected to be hybrid, working from the Ingram headquarters 4 days per week.

Responsibilities

• Administers and maintains the enterprise Microsoft 365 tenant, including SharePoint Online, OneDrive for Business, Microsoft Teams, and Exchange Online, ensuring high availability, performance, and security.
• Designs and manages SharePoint site architecture, hub site structures, permissions models, and content organization strategies across the enterprise.
• Configures and maintains OneDrive for Business settings, including sync policies, storage quotas, sharing restrictions, and data retention/lifecycle policies.
• Administers Microsoft Teams, including policies, meeting and calling configurations, guest/external access, and Teams-SharePoint integration.
• Manages Exchange Online mail flow, transport rules, distribution groups, shared mailboxes, and mailbox permissions.
• Serves as the Tier 3 escalation point for complex M365 issues referred by the Service Desk and End User Support teams.
• PARTNERS WITH THE SECURITY & COMPLIANCE TEAM TO IMPLEMENT AND MAINTAIN MICROSOFT PURVIEW CAPABILITIES, INCLUDING DLP POLICIES, SENSITIVITY/RETENTION LABELS, AND EDISCOVERY SUPPORT.
• Conducts periodic access and permissions audits across SharePoint and OneDrive to identify and remediate over-permissioned or orphaned content.
• Supports conditional access, MFA, and identity governance configurations in coordination with the Security & Compliance team.
• Designs and maintains automated workflows using Power Automate to streamline provisioning, approvals, and other administrative processes.
• SUPPORTS MICROSOFT COPILOT READINESS ACTIVITIES, INCLUDING PERMISSIONS HYGIENE REVIEWS, LICENSE PLANNING, AND PILOT ROOLOUT SUPPORT.
• MANAGES MICROSOFT 365 LICENSE ALLOCATION, USAGE REPORTING, AND COST OPTIMIZATION ACROSS THE TENANT.
• CREATES AND MAINTAINS TECHNICAL DOCUMENTATION, STANDARD OPERATING PROCEDURES, AND KNOWLEDGEBASE ARTICLES FOR ADMINISTERED SERVICES.
• MONITORS THE MICROSOFT 365 MESSAGE CENTER AND ROADMAP CHANGES AND ASSESSES AND COMMUNICATES THE ENTERPRISE IMPACT OF UPCOMING FEATURE CHANGES.
• PROVIDES TECHNICAL MENTORSHIP AND GUIDANCE TO JUNIOR ADMINISTRATORS AND SERVICE DESK STAFF ON MICROSOFT 365-RELATED ISSUES.

Requirements

• Bachelor's or Master's degree in Information Technology, Computer Science, Engineering or a related field, or directly related year-for-year experience.
• 5 years of systems engineering or related experience, including progressive experience administering Microsoft 365 at the enterprise level, including SharePoint Online, OneDrive, Microsoft Teams, and Exchange Online.
• Deep working knowledge of Microsoft 365 administration, including tenant-level configuration and cross-service dependencies.
• Strong understanding of SharePoint Online architecture, permissions models, hub sites, and site provisioning at enterprise scale.
• Proficiency administering Microsoft Teams policies, voice/calling features, and Teams governance.
• Solid understanding of Exchange Online mail flow, mail hygiene, and message security controls.
• Working knowledge of Microsoft Purview capabilities, including DLP policies, sensitivity/retention labels, and eDiscovery.
• Familiarity with Microsoft Copilot licensing, data readiness requirements, and adoption/pilot considerations.
• Hands-on experience building and maintaining workflows and automations using Power Automate.
• Proficiency with PowerShell scripting and/or Microsoft Graph API for bulk administration and reporting tasks.

Qualifications

• Experience with Microsoft 365 administration, including tenant-level configuration and cross-service dependencies.
• Strong understanding of SharePoint Online architecture, permissions models, hub sites, and site provisioning at enterprise scale.
• Proficiency administering Microsoft Teams policies, voice/calling features, and Teams governance.
• Solid understanding of Exchange Online mail flow, mail hygiene, and message security controls.
• Working knowledge of Microsoft Purview capabilities, including DLP policies, sensitivity/retention labels, and eDiscovery.
• Familiarity with Microsoft Copilot licensing, data readiness requirements, and adoption/pilot considerations.
• Hands-on experience building and maintaining workflows and automations using Power Automate.
• Proficiency with PowerShell scripting and/or Microsoft Graph API for bulk administration and reporting tasks.

Skills

• Microsoft 365 administration, including tenant-level configuration and cross-service dependencies.
• SharePoint Online architecture, permissions models, hub sites, and site provisioning at enterprise scale.
• Microsoft Teams policies, voice/calling features, and Teams governance.
• Exchange Online mail flow, transport rules, distribution groups, shared mailboxes, and mailbox permissions.
• PowerShell scripting and/or Microsoft Graph API for bulk administration and reporting tasks.
• Microsoft Purview capabilities, including DLP policies, sensitivity/retention labels, and eDiscovery.
• Microsoft Copilot licensing, data readiness requirements, and adoption/pilot considerations.

Benefits

A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA. 15 vacation days & 12 sick days accrued annually and 3 personal days. 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more. Wellness program with access to onsite gym and basketball court for associates. Encouraged continued education with our tuition reimbursement program. Financial and in-kind opportunities to engage with non-profits in your community. Company match program for United Way donations. Volunteer opportunities and in-kind drives for non-profits throughout the year. Casual Dress Code & Flexible Schedules (per team).