Senior Systems Engineer

Overview

The Sponsor’s office is responsible for building, operating, and maintaining a hybrid‑cloud mission infrastructure and associated services. The environment hosts dozens of Commercial Off‑the‑Shelf (COTS), Government Off‑the‑Shelf (GOTS), and custom applications, as well as a large‑scale data lake. The infrastructure includes on‑premises components deployed across multiple data centers in addition to commercial cloud resources. The Sponsor requires a highly skilled engineering team with diverse technical backgrounds and strong organizational capabilities to support system accreditation, infrastructure operations, and the documentation of system deployments across the environment.

Responsibilities

• Provide in‑depth Tier 2 through Tier 4 support and problem resolution for technology products, infrastructure, and applications.
• Lead and perform engineering activities involving Linux servers and workstations.
• Support engineering efforts involving Windows servers, workstations, storage systems, and virtualization infrastructure.
• Configure, administer, and maintain VMware vCenter and VMware NSX‑T environments.
• Perform Tier 3 engineering and support for virtualization infrastructure, including virtual servers, virtual desktops, and automation solutions.
• Support VMware Horizon Virtual Desktop Infrastructure (VDI) environments.
• Operate and maintain Active Directory, Domain Naming System (DNS), Distributed File System (DFS), and Dynamic Host Configuration Protocol (DHCP).
• Provide oversight and maintenance of Windows Group Policy.
• Build and maintain Windows servers within an Amazon Web Services (AWS) environment.
• Deploy and maintain system configuration standards in accordance with the Sponsor’s security posture.
• Maintain Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIGs) in accordance with security requirements.
• Support the operations and maintenance of enterprise infrastructure environments.
• Work with Splunk, Check_MK, McAfee ePO, and BitLocker.
• Manage technical and infrastructure requirements using ServiceNow.
• Coordinate engineering projects, including performing technical risk assessments, deconflicting implementations, and resolving technical questions or conflicts.
• Gather infrastructure performance and utilization metrics and proactively notify the Sponsor when established thresholds are met.
• Perform data‑center management activities, including physical capacity management, hardware installation and commissioning, inventory management, decommissioning, removal, and destruction.
• Install and manage infrastructure components, including cables and circuits, and ensure proper cable labeling.
• Build and maintain desktop workstations and provide troubleshooting and patching support as required.
• Maintain accurate infrastructure and property inventories, including accountable property and electronic network encryption devices.
• Create and maintain system documentation supporting infrastructure deployments and accreditation activities.
• Coordinate, schedule, and deconflict IT engineering projects across the environment.
• Support incident tracking, management, troubleshooting, and resolution across multiple support tiers.

Qualifications

• Active TS/SCI clearance with Polygraph.
• Typically requires a Bachelor’s degree and 8 years of prior relevant experience.
• Demonstrated experience providing Tier 2 through Tier 4 technical support and problem resolution for technology products and applications.
• Demonstrated experience leading and performing engineering activities involving Linux servers and workstations.
• Demonstrated experience configuring and managing VMware vCenter and VMware NSX‑T.
• Demonstrated experience coordinating engineering projects, including performing technical risk assessments, deconflicting implementations, and resolving technical questions or conflicts.
• Demonstrated experience operating and maintaining Active Directory, DNS, DFS, and DHCP.
• Demonstrated experience maintaining DISA Security Technical Implementation Guides (STIGs) in accordance with established security posture requirements.
• Demonstrated experience supporting the operations and maintenance of infrastructure environments.
• Demonstrated experience working with Splunk, Check_MK, McAfee ePO, and BitLocker.
• Demonstrated experience managing requirements using ServiceNow.