Senior Systems Engineer

Job Summary

The Senior Systems Engineer is responsible for developing, supporting, and maintaining ScriptPro’s internal and customer-facing production environments. This role focuses on diagnosing and resolving complex technical issues while ensuring the stability, performance, and availability of systems across both on-premises and cloud platforms. This position plays a critical role in supporting hybrid environments by troubleshooting issues across infrastructure, applications, and cloud services.

About the role

Working closely with internal teams and external customers, this role contributes to system reliability and continuous improvement through proactive analysis, root cause investigation, and ongoing optimization efforts. The ideal candidate is a hands-on technical professional capable of working across multiple domains, including servers, networking, cloud platforms, and application support.

Responsibilities

• Troubleshoot and resolve technical issues impacting customer production environments across cloud and on-premises systems
• Analyze system performance and stability, implementing corrective actions to improve reliability
• Support and maintain infrastructure including applications, servers, and configurations
• Perform remote system configuration, upgrades, and patching
• Diagnose issues across physical and virtual environments, including hybrid cloud architectures
• Collaborate with internal teams (Applications, Infrastructure, Development) to resolve cross-functional issues
• Document, track, and manage service requests and activities in Siebel with a high level of accuracy
• Contribute to root cause analysis and continuous improvement efforts

Requirements

• Associate or bachelor’s degree in engineering, Information Technology, or related field preferred
• 5+ years of experience in technical support, systems administration, cloud operations, or a similar IT role
• Strong troubleshooting and analytical skills across systems, applications, and networking
• Relevant certifications (CompTIA, Microsoft, or equivalent)
• Experience with Azure DevOps and cloud-based development environments
• Proficiency with Power Platform technologies
• Experience with Artificial Intelligence tools including creating and utilizing custom Copilot Studio agents
• Advanced knowledge of Windows operating systems and client-server environments
• Experience with Microsoft Azure, including virtual machines, networking, storage, monitoring, Entra, Purview, and Defender
• Familiarity with networking fundamentals including DNS, DHCP, VPN, and general connectivity concepts
• Experience supporting hybrid environments (on-premises and cloud)
• Familiarity with ticketing/service desk systems and SLA-driven support models
• Understanding of PHI, PII, and security/compliance frameworks such as HITRUST

Qualifications

• Knowledge of the healthcare industry and/or medical insurance billing
• Knowledge of the pharmaceutical industry with emphasis in outpatient pharmacy practice
• Fundamental IT Certification (A+, MCITP Windows OS, Network +, etc.)

Benefits

• Health: Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability, 24/7 on campus Gym, and Vitality Wellness Program that helps lower your premium costs
• Well-being: Paid Time Off (PTO), Parental Leave, nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities, 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services.