Senior Systems Engineer

About the Role

Performs regular administration, standard performance trend analyses, and server capacity management. Implements patches to address security vulnerabilities or bugs across the technical stack. Deploys enhancements to improve system performance, reliability, and security. Resolves complex, critical customer system issues and implements technical solutions. Implements disaster recovery solutions.

Responsibilities

• System Installation & Configuration – Software Administration:
  • Monitors and maintains operating systems to ensure effective installation and performance.
  • Administers middleware products in environments.
  • Supports deployment, maintenance, and operation of internal applications.
  • Performs regular administration, performance trend analyses, and server capacity management.
  • Leverages application monitoring tools to ensure efficiency.
• System Installation & Configuration – Installation and Configuration:
  • Installs and configures servers, cloud infrastructure, and all software and environments.
  • Performs system configurations and backups independently.
  • Supports hardware maintenance, auditing, installation, and provisioning.
  • Collaborates with internal technical experts and third-party vendors to resolve integration challenges.
• System Installation & Configuration – Identity & Access Management:
  • Administers access privileges in the identity and access management system.
  • Monitors user activity and reports on system activity.
  • Provisions access management systems.
• Service Lifecycle Management – Batch Processing:
  • Monitors batch processes to ensure updates are applied and triages issues.
  • Implements batch management using work schedulers to configure jobs, job streams, and dependencies.
  • Ensures scheduling and budgets comply with Service Level Agreements (SLA).
• Service Lifecycle Management – Security Maintenance:
  • Follows procedures to secure compute and storage devices.
  • Maintains privileged accounts/secrets integrity and file system security.
  • Monitors and evaluates infrastructure dashboards to address anomalies.
  • Implements monthly, quarterly, or hotfix patches for security vulnerabilities or bugs.
• Service Lifecycle Management – System & Security Improvements:
  • Deploys enhancements to improve performance, reliability, and security.
• Incident Management & Support – Incident Management:
  • Supports the end-to-end incident management lifecycle for system stability and performance.
  • Collates incident-based data for team metrics and KPIs.
  • Participates in incident review meetings to provide operational feedback.
  • Partners with vendors and cross-functional teams for high-severity incidents or migrations.
  • Investigates system issues and implements Corrective and Preventative Action plans (CAPA).
• Incident Management & Support – Escalation Cases:
  • Coordinates escalated support cases with internal teams and vendors for production environment issues.
• Incident Management & Support – Technical Support:
  • Proactively monitors production environments via system logs, ticket queues, and team consultations.
  • Resolves complex, critical customer system issues and documents technical solutions.
• Incident Management & Support – Backups and Disaster Recovery:
  • Performs backup, restore, and disaster recovery processes.
  • Participates in disaster recovery drills for preparedness and compliance.
  • Implements disaster recovery solutions.
• Communication & Documentation – Technical Communication:
  • Communicates technical information to both technical and non-technical personnel.
  • Serves as a technical liaison for cross-organization projects and activities.
• Communication & Documentation – Documentation & Reporting:
  • Maintains documentation on ticket updates, code contributions, infrastructure, configurations, and procedures.
  • Generates weekly and monthly reports on system performance and incident progress.
  • Authors technical documentation on standards and best practices.
• Additional Responsibilities:
  • Collaborates with DevOps and Site Reliability Engineer (SRE) teams for large-scale infrastructure support.
  • Implements CI/CD pipelines and performs patching/version upgrades for cloud infrastructure.
  • Supports Workload Automation tools through design, administration, and optimization.
  • Maintains and troubleshoots cloud technologies and automation tools.
• Core Responsibilities:
  • Independently manages work, monitoring timelines and deliverables.
  • Proactively prioritizes work and adapts to resource or timeline shifts.
  • Collaborates across teams to align on expectations and shared objectives.
  • Identifies and addresses standard and non-standard issues, escalating as needed.
  • Analyzes data from multiple sources to troubleshoot errors.
  • Embraces continuous learning and contributes to knowledge sharing.
  • Recommends updates to improve process efficiency and effectiveness.

Qualifications

Certain U.S.-based or U.S. customer/client-facing roles may require compliance with immunization, occupational health mandates, or drug testing.

Pay

Hiring range in USD: $68,300 - $148,300 per year. May be eligible for bonus and equity.

Benefits

• Medical, dental, and vision insurance, including expert medical opinion
• Short-term and long-term disability insurance
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off:
  • Flexible Vacation for salaried employees (13 days annually for first three years, 18 days thereafter; accrual prorated for 20-34 hours/week)
  • 11 paid holidays
  • 72 hours of paid sick leave upon hire, refreshes annually (carryover up to 112 hours)
  • Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal services
• Voluntary benefits including auto, homeowner, and pet insurance