Senior Systems Engineer

Duties & Responsibilities

• Gain deep technical and functional expertise in Itron’s Distributed Energy Management (DEM) and Demand Response solutions delivered as managed services to predominantly North American electric utility customers.
• Support mission-critical systems that span device, network, and application layers to reliably deliver load control and grid resiliency outcomes when needed.
• Collaborate authentically and cross-functionally with global peers in the U.S., Hungary, and India, as well as with internal engineering, product, and customer support teams.
• Deploy, configure, and upgrade system components of IntelliSOURCE in both test and production environments with a strong focus on stability, performance, and customer impact.
• Contribute to customer acceptance testing and validation of system upgrades to ensure high-quality, low-risk releases.
• Troubleshoot and resolve complex, multi-layer issues across applications, databases, operating systems, and infrastructure in Linux-based environments.
• Investigate, document, and track issues related to software, processes, data, and hardware, ensuring accountability and timely resolution.
• Partner with engineering and product teams in the bug resolution lifecycle to ensure fixes do not negatively impact existing customer environments.
• Create and maintain clear, accurate technical and training documentation to support internal teams and enable consistent service delivery.
• Train and mentor internal employees on system configuration, troubleshooting, and operational best practices.
• Operate in an agile, customer-centric managed services environment with minimal travel required and standard business hours aligned to the employee’s local time zone.

Required Skills & Experience

• 5+ years of related experience supporting enterprise-scale applications in a Linux-based production environment, preferably within a managed services or SaaS delivery model.
• Bachelor’s degree in Information Technology, Computer Science, Engineering, or equivalent professional experience.
• Strong database administration expertise, including hands-on experience with: MySQL, PostgreSQL, and Microsoft SQL Server, Database configuration, performance tuning, and query optimization, Replication architectures (e.g., primary/replica, master/slave) and high-availability concepts, Advanced proficiency in SQL and database troubleshooting within production systems.
• Experience debugging complex issues using application and system logs across distributed environments.
• Working knowledge of scripting for automation and diagnostics (preferably Python or similar languages).
• Proven ability to work collaboratively and accountably across global teams while supporting mission-critical customer systems.
• Strong written and verbal communication skills, with the ability to document technical concepts clearly for both technical and non-technical audiences.

Preferred Skills & Experience

• Knowledge of electric utility Demand Response, Distributed Energy Resources (DER), or Energy Efficiency programs.
• Exposure to source code management and defect tracking systems (e.g., Azure DevOps / VSTS, GitHub).
• Experience with secure file transfer technologies (e.g., SFTP, CLEO) and encryption concepts.
• Familiarity with ticketing and service management platforms such as Salesforce, Remedy, or similar tools.
• Experience with MySQL database replication, failover strategies, and monitoring in high-availability environments.
• Exposure to Microsoft SQL Server Reporting Services (SSRS) or enterprise reporting solutions.
• Background supporting systems used by field operations or operational technology environments.

Benefits

• Competitive benefit package including; financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more!
• The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills and experience and may vary by location.
• This position is eligible for our annual bonus program.