Senior Systems Engineer

About the role

Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to Austin TX IT Innovation Center or Warren Michigan GM Technical Center 3-4 days per week (T-W-Th). The Senior Systems Engineer provides application operations support and application ownership for production-critical applications used at vehicle and propulsion manufacturing sites. Using Site Reliability Engineering practices, this role helps ensure application availability, reliable performance, effective monitoring, and timely issue resolution. You will work across Linux, Windows, Kubernetes, cloud, Oracle, SQL Server, and PostgreSQL environments. You will collaborate with business and technology teams to troubleshoot issues, implement improvements, support deployments, maintain documentation, and deliver reliable services to manufacturing operations. This role supports production-critical applications used by manufacturing operations. The position may require support during critical production periods, non-traditional working hours, deployments, patch releases, and on-call coverage. The role provides remote technical support to manufacturing sites and may require work from a designated company facility according to the approved work arrangement.

Responsibilities

• Support applications used in vehicle assembly and propulsion manufacturing environments.
• Monitor the health, availability, and performance of applications and infrastructure.
• Troubleshoot and resolve application issues within agreed service levels.
• Design and implement configuration changes that support business needs.
• Support production issue resolution, code deployments, patch releases, and other critical activities.
• Perform root-cause analysis with application, infrastructure, development, deployment, and database teams.
• Create and maintain procedures for troubleshooting, maintenance, monitoring, and recovery.
• Manage certificates, technical documentation, application ownership activities, and support processes.
• Use queries and diagnostic tools to investigate issues across databases and operating environments.
• Build strong relationships with business partners, technical teams, colleagues, and management.
• Follow established information technology, security, and operational processes.
• Provide remote technical support to manufacturing sites.
• Participate in a 24x7 on-call rotation after completing the required acclimation period.
• Contribute to a collaborative, inclusive, and high-performing team