Senior Systems Engineer

About the role

As a key member of our technical delivery team, you will drive technology programs—including Cloud implementation and support, desktop engineering escalation, and networking—for a defined portfolio of clients. Using the latest technologies and solutions, you will support client innovation by adhering to a set of standards and best practices in a rapidly evolving technology landscape. This is a hybrid role requiring 3 days in the office and 2 days remote, based in either Los Angeles or San Francisco.

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations. With over 1,000 customers worldwide and more than $3 trillion in assets under management, ECI delivers stability, security, and improved business performance, allowing clients to focus on running their businesses.

Responsibilities

• Collaborate with, and act as a tier 3 escalation point for, Client Technology Management, Service Desk, Engineering, and other client support teams
• Provide advanced support of cloud infrastructures such as Microsoft 365/Azure, Amazon Web Services (AWS), Google Cloud Platform (GCP), and ECI’s proprietary technology
• Implement and manage enterprise mail platforms and security systems such as Microsoft Exchange, Google Workspace, Proofpoint Essentials, and Mimecast
• Execute basic tasks on enterprise switching, routing, security, and wireless systems, including VLAN changes, ACL updates, key rotations, and port reconfigurations
• Take ownership of complex technical challenges and provide long-term fixes based on root cause analysis
• Document processes and procedures, including architecture diagrams, runbooks, and standard operating procedures (SOP), to contribute to our internal knowledge base
• Audit undocumented client environments and provide technical recommendations based on findings
• Apply best-practice configurations to client security platforms such as Azure Active Directory Conditional Access, DUO Multifactor Authentication (MFA), and zero-trust services like Cloudflare and iBoss
• Provide high-level consultation on information security fundamentals, including password hygiene, multi-factor authentication, and social-engineering defense
• Perform system maintenance tasks, including software and operating system patching, version upgrades, critical patch applications, and vulnerability remediation
• Provide advanced support of Active Directory, including Domain Controller upgrades, Group Policy creation, scheduled software deployments, network policy maintenance, and certificate management
• Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device/Mobile Application Management, and Anti-Virus/Anti-Malware
• Collaborate cross-functionally to ensure successful delivery of project implementations, migrations, and upgrades
• Act as a technical lead for small projects and maintain accountability for delivery of scope

Requirements

• Bachelor’s degree in an Information Technology-related field, or a minimum of 6+ years of comparable experience in a technology administration role
• Advanced knowledge of Microsoft Operating Systems such as Windows Server and Windows 11
• Advanced administration experience with Public Cloud platforms, with a focus on Microsoft 365 and Azure (Azure AD, Exchange Online, SharePoint Online, OneDrive for Business, Teams, Intune)
• Experience in administration of email platforms and security integrations such as Exchange Online
• Experience in virtualization administration on platforms such as VMware vSphere and Hyper-V
• Hands-on experience in deployment and management of routing, switching, wireless, and security appliance technologies using vendors such as Cisco, Palo Alto Networks, and Meraki
• Proficient in incident response management during security events and high-priority escalations, as well as disaster recovery and business continuity activations

Preferred Qualifications

• Managed Service Provider (MSP) experience
• Certifications in cloud services, network management, or cybersecurity, such as CCNA, CISSP, Azure Fundamentals, and VCP

Benefits

• Flexible PTO
• Health benefit eligibility starting the first of the month
• Life insurance
• Pet insurance
• 401K

Pay

$130,000 annually (maximum for this role).

Schedule

Hybrid: 3 days in the office and 2 days remote.