Senior Systems Engineer

About the role

The Senior Systems Engineer will oversee infrastructure operations, systems administration, network security, and technical support across multiple industrial facilities. This hands-on role is responsible for maintaining reliable and secure environments, supporting critical systems, leading technical troubleshooting, and improving infrastructure performance while ensuring alignment with business and operational objectives. The ideal candidate is self-motivated, adaptable, and comfortable working in a manufacturing environment where operational reliability, cybersecurity, and the ability to resolve complex technical issues are essential to supporting business continuity and driving results.

Responsibilities

• Oversee the daily delivery and ongoing improvement of technology services supporting business operations and industrial environments.
• Provide technical leadership for infrastructure planning, system administration, troubleshooting, and operational support across multiple locations.
• Lead and develop technical support staff by assigning priorities, monitoring workload, providing coaching, and maintaining accountability for service quality and response times.
• Act as the escalation resource for complex technical challenges, critical system disruptions, and issues requiring advanced troubleshooting.
• Maintain and support core infrastructure, including servers, network connectivity, operating systems, endpoint technologies, and related business applications.
• Administer network security and connectivity solutions, ensuring appropriate access controls and separation between corporate systems and operational environments.
• Oversee cybersecurity tools and practices designed to protect infrastructure, devices, user accounts, and sensitive business information.
• Establish and maintain technical standards, operating procedures, support documentation, and knowledge resources to promote consistency and effective service delivery.
• Manage system backup and recovery processes, validate recovery capabilities, and support business continuity planning.
• Oversee user access, permissions, communications systems, and routine technology support processes.
• Coordinate with internal stakeholders, external service providers, and technology vendors to resolve issues, maintain service quality, and deliver technical projects.
• Evaluate infrastructure risks, review security findings, and coordinate corrective actions to strengthen system protection and reliability.
• Plan and execute technology upgrades, infrastructure improvements, equipment replacements, and other initiatives that support long-term operational needs.
• Support the preparation, maintenance, and testing of recovery procedures and contingency plans for critical technology services.
• Participate in incident management activities, including investigation, escalation, resolution, and follow-up for significant technical or security events.
• Identify opportunities to improve support processes, strengthen technical capabilities, and increase the reliability, security, and efficiency of technology operations.
• Coordinate after-hours support coverage and provide guidance to technical personnel responding to urgent operational issues.
• Perform additional duties consistent with the responsibilities and scope of the position.

Qualifications

• Associate degree in information technology, computer science, or a related discipline, or an equivalent combination of education and relevant professional experience.
• At least five years of experience in systems administration, infrastructure engineering, or a comparable technical role.
• Professional experience supporting manufacturing, industrial, or other operational technology environments.
• Working knowledge of enterprise networking, including managed network equipment, VLANs, firewalls, network segmentation, industrial connectivity, and secure remote access.
• Familiarity with industrial control and monitoring technologies is beneficial; software development or control-system programming is not required.
• Previous experience providing technical leadership, supervising personnel, mentoring team members, or coordinating support activities is preferred.
• Strong background in server administration, network infrastructure, system maintenance, troubleshooting, and technology lifecycle management.
• Understanding of cybersecurity principles, endpoint protection, identity and access management, vulnerability remediation, and incident response.
• Experience with backup administration, system restoration, disaster recovery, and business continuity practices.
• Ability to prioritize competing demands, manage critical incidents, and make sound technical decisions in time-sensitive situations.
• Demonstrated ability to lead and develop technical personnel while remaining actively involved in hands-on support and problem resolution.
• Strong organizational, planning, analytical, communication, and interpersonal skills.
• Ability to explain technical concepts clearly to business stakeholders and build productive working relationships across departments.
• Strong customer service mindset, sound judgment, and the ability to balance operational requirements with security and system stability.
• Self-directed approach to work, with a strong sense of ownership, accountability, and adaptability.
• Industry-recognized networking, cybersecurity, or systems administration certifications are preferred.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Retirement savings plan