Senior Systems Engineer

What You'll Do

The Senior Systems Engineer will implement and support the organization’s systems infrastructure and cloud hosting platforms. They will evaluate current systems environments, conduct research, recommend, and implement innovative systems technology that enhances the reliability, security, productivity, and efficiency of the IT infrastructure. They will develop and maintain documentation of design, as well as on-going operation and administration of systems infrastructure. They will contribute to and maintain technical standards for systems infrastructure.

The Senior Systems Engineer will provide mentoring and act as an escalation point for junior-level engineers, administrators, and technicians. They will provide third-tier support for the efficient resolution of systems-related incidents, service requests, and problems; and update service desk management tools accordingly. They will assist other IT functional teams to troubleshoot critical business systems.

Solving complex problems with many variables will be a key part of their role.

What You'll Need

• A high school diploma or GED
• Bachelor's degree in computer science, MIS, IS, related field or equivalent experience preferred
• 6+ years of experience as a Systems Engineer or Senior Systems Engineer
• Advanced certifications preferred (e.g. MCSE, MCITP, VCP, CCEE, CCEA)
• Extensive experience with Windows Servers 2016 to current, Active Directory, GPO management, DNS/DHCP, and VMWare
• Significant experience with Powershell scripting and Automation
• Azure IaaS Cloud Environment and Azure AD experience
• Office 365 hybrid environment management and Exchange Online management
• Office 365 Security Tool Implementation and Management
• Citrix XEN platform management
• Experience with data center consolidation and migrations
• Knowledge of application load balancing strategies and advanced techniques for application delivery
• Knowledge and experience in application switching and traffic management
• Extensive knowledge of application requirements (such as persistence), SSL offloading and implementation of SSL certificates and keys, web acceleration, and TCP optimization
• A customer-centric attitude with internal and external customers
• High level of written communication and documentation skills
• Possess knowledge in ITIL processes such as Incident Management, Problem Management, Change Management, Release Management, Service Delivery, and Continual Service Improvement
• Must be disciplined, dynamic, and flexible to manage multiple projects and tasks, work effectively in a rapidly changing environment, and meet ongoing and overlapping deadlines
• Ability to work weekends/nights on occasion for maintenance and to participate in on-call support rotation

Benefits

• Flexible and generous paid time off
• Competitive medical, dental, vision and life insurance
• 401(k) employer matching program
• Parental leave
• Wellness resources
• Charitable matching program
• On-site workout facilities (Leawood, Gilbert, Burlington)
• Community outreach groups
• Tuition reimbursement

Fostering A Sense of Belonging

Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic.

About the Role

We are a leading healthcare and learning technology company that connects students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025.

Qualifications

Ascend Learning is committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by law.