Senior Systems Analyst

About the role

The Senior Systems Analyst at VyStar Credit Union provides technical and project leadership in the support of a suite of application systems for key business areas. They analyze, design, support, and document systems applications, serve as a technical subject matter expert, and assist in the development of systems, configuration consultation, vendor evaluation, and problem resolution.

Responsibilities

• Analyzes business requirements, and updates and/or creates functional specifications for existing and new application systems to support and optimize Credit Union business processes.
• Performs system configuration for existing and new application systems supporting Credit Union business processes which are enterprise-wide in scope and large in complexity.
• Serves as a subject matter expert for at least two major Credit Union systems, including but not limited to the core financial systems, Internet Mobile Banking, lending applications, mortgage origination system, front-end applications, Enterprise Content Management, and Customer Relationship Management (CRM) system.
• Assists in the research and design of tactical and strategic system solutions for business process and/or efficiency opportunities.
• Provides 3rd tier problem resolution assistance for system deficiencies or errors and coordinates the prompt diagnosis and resolution of application system issues that have an impact on the production environment and document management of the Credit Union business departments. Coordinates with the application vendor/development team to resolve problems and trouble tickets. Maintains application performance and integrity during ongoing development, modification and support processes. Works directly with the vendor to obtain package application support.
• Works with business operations analysts and the Quality Assurance team to assist in the development of departmental testing requirements for applications programs and coordinates completion of change management control processes related to the production and test environment. Investigates, implements, and maintains correction and lead recovery processes and activities for the application or data.
• Collaborates with the business operations analysts and technology teams in the development, testing and implementation of new applications, existing application upgrades and new application releases and participates in large group projects under the direction of an assigned Project Manager as appropriate. Works with analysts in supporting end-user requests, assists in change management controls of the production environment. Closely works with the Database Administrator building SQL scripts, maintaining application databases and recovery processes and activities for the application of data.
• There are periods when extended hours are required to meet deadlines, and when incumbent will be "on call" for system problems encountered at any time; 24 hour per day, 7 day per week.
• Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Information Technology team.
• Performs other duties as assigned.

Requirements

• Position requires a Bachelor’s Degree in Computer Science, Management Information Systems (MIS) or other Information Systems related technical field, non-degree holders must possess a minimum of 6+ years of relevant experience.
• Five (5+) years of experience in process/application design, or providing support on software development teams.

Qualifications

• 5 + years’ experience in application development and/or system configuration support.
• Candidates must have experience designing and analyzing business processes, and creating flow models and diagrams in support of requirements and software development.
• Contributor to project implementations that utilized a formal project management methodology, quality assurance program, and SDLC, or applicable Agile methodology.
• Proficient knowledge of various applications, business operations and regulatory requirements.
• Strong understanding of software design, relational databases, knowledge of SQL and Stored Procedures. Microsoft SQL Server preferred.
• General knowledge of XML, Web Services, JavaScript, ASP and .Net technologies.

Skills

• Strong interpersonal, organization, problem solving, conflict resolution, and negotiation skills.
• Ability to quickly grasp concepts, analyze data, and provide feedback to project teams.
• Ability to read, analyze, interpret, and apply common systems development requirements and design criteria.
• Structured Quality Assurance testing program development and ongoing process support in a systems environment.
• Experience with establishing technology guidelines based on best practices in enterprise application architecture and software development.
• Ability to lead technical and procedural standards (SDLC) for systems design, development, verification, and implementation.
• Multi-task and manage unstructured tasks within specific guidelines and time constraints.
• Must be highly motivated and organized.
• Familiarity with writing basic SQL scripts.
• Capable of performing application administration of system files, parameter settings, software configuration tables, and database edits.

Benefits

At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement—available to all full and part-time employees. Part time positions start at a minimum of 30 hours per week.

Pay

Competitive pay is offered for the Senior Systems Analyst position at VyStar Credit Union.

Schedule

Full time positions are available at VyStar Credit Union.