Senior Systems Analyst

Key Responsibilities

• Lead collaboration with business stakeholders to gather, analyze, and refine complex business and functional requirements
• Translate business needs into well-defined user stories with clear business value and acceptance criteria
• Partner with Product Managers to shape backlogs, support quarterly planning, and manage delivery priorities
• Facilitate refinement sessions and ensure stories are ready for development using ATDD principles
• Determine ownership of user story validation and sign-off, ensuring delivered solutions meet requirements and quality standards
• Analyze complex systems, data models, and workflows to recommend scalable solution approaches
• Lead identification and management of risks, dependencies, and trade-offs across initiatives
• Support and influence architectural and design discussions with engineering teams
• Proactively identify opportunities for process, system, and client experience improvements
• Participate in and support end-to-end testing and validation activities

Expertise and Skills

• 4–6 plus years of experience as a System Analyst supporting complex technology solutions
• A bachelor’s degree (or foreign education equivalent) in Computer Science, Business Analytics, Engineering, Information Technology, Information Systems, or a closely related field
• Strong experience in requirements analysis, backlog management, and Agile delivery practices
• Understanding of enterprise platforms, including Salesforce (Sales Cloud, Service Cloud, Experience Cloud)
• Proven ability to translate complex business problems into scalable, well-structured solutions
• Strong experience facilitating stakeholder discussions and influencing decisions across teams
• Experience managing product backlogs using tools like JIRA and Confluence
• Strong analytical skills, including data analysis using SQL and understanding of data models
• Experience leading refinement sessions, defining acceptance criteria, and applying ATDD practices
• Proven ability to manage risks, dependencies, and competing priorities across initiatives
• Strong written and verbal communication skills across technical and non-technical audiences
• Ability to work independently and lead initiatives in a fast-paced environment

Nice-to-Have Skills

• Financial services domain experience (investment or wealth management)
• Experience with tools such as SQL Developer, Insomnia, Kafka, Datadog
• Ability to read code for analysis and troubleshooting
• Familiarity with AI tools and their application in systems analysis
• Salesforce certifications or advanced platform knowledge
• Experience working across global, distributed teams