Senior Systems Administrators

Duties & Responsibilities

• Provide installation, setup, configuration, troubleshooting, diagnostics, maintenance, and repair for PCs, printers, and peripherals.
• Deliver support across key USPTO areas, including: Desktop Deployments, Moves, and Field Support.
• Support Warehouse Operations and Audio-Visual Support.
• Perform Network Operations, Cabling, and Maintenance.
• Support Security Operations, Enterprise Monitoring, and A&A (Authorization & Assessment).
• Support Remote Site and Electronic Business Center operations.
• Utilize Microsoft SharePoint for documentation version control and repository needs.
• Contribute to technical writing and document development.
• Use Microsoft Project Professional to electronically update project plans and upload documents to the Enterprise Management System (EMS).

Skill & Certification Requirements

• Linux and Microsoft Windows
• Excellent communication skills (written and verbal)
• Administrative and project management skills
• Ability to establish professional rapport, active listening, and explain complex technical matters to non-technical personnel
• Skilled in Microsoft Project Professional
• Skilled in Microsoft SharePoint for version control and repository management

Education & Experience Requirements

• Senior System Engineer with 6-10 years of experience performing analysis, installation, configuration, problem isolation and resolution in various information technology fields to include but not limited to Helpdesk, Server Administration, Network Management, and Desktop Support.
• Ability to successfully obtain and maintain a Tier 1 Investigation (Low Risk) security clearance.