Senior Systems Administrators

Duties & Responsibilities

• Provide installation, setup, configuration, troubleshooting, diagnostics, maintenance, and repair for PCs, printers, and peripherals.
• Deliver support across key USPTO areas, including: Desktop Deployments, Moves, and Field Support.
• Warehouse Operations and Audio-Visual Support.
• Network Operations, Cabling, and Maintenance.
• Security Operations, Enterprise Monitoring, and A&A (Authorization & Assessment).
• Remote Site and Electronic Business Center support.

Skills & Certification Requirements

• Linux and Microsoft Windows
• Excellent communication skills (e.g., excellent written and verbal communication skills acquired via customer service work)
• Administrative and project management skills
• Ability to establish professional rapport, active listening, and the ability to explain complex technical matters to non-technical personnel
• Skilled in Microsoft Project Professional
• Skilled in Microsoft SharePoint for version control and repository management

Education & Experience Requirements

• Senior System Engineer 6-10 years of experience performing techniques in analysis, installation, configuration, problem isolation and resolution in various information technology fields to include but not limited to Helpdesk, Server Administration, Network Management, and Desktop Support.
• Ability to successfully obtain and maintain a Tier 1 Investigation (Low Risk).