Senior Systems Administrator
Position Summary
The Senior Systems Administrator acts as the second tier of support for Meriplex’s Technical Assistance Center (TAC) and reports to a TAC Manager. In addition to working within the TAC’s ticketing system to resolve Level 2 end user issues, this role acts as the escalation point within the L2. The Senior Systems Administrator must deliver exemplary customer service and technical advice while following all SOPs to complete customer requests.
Responsibilities
- Deliver new application support
- Provide new hardware support
- Manage and maintain customer documentation
- Provide advanced Office365 support
- Deliver network-wide VPN access support
- Administer server maintenance, security groups, and SAN connectivity
- Offer third level VMware support
- Perform intermediate firewall administration
- Supply multifaceted authentication (MFA) support
- Troubleshoot and create Azure subscriptions
- Administer spam solution products
- Perform work on MS Exchange servers
- Troubleshoot advanced server to SAN connectivity issues
- Manage advanced wireless environment
- Manage advanced backup and replication solutions and storage devices
- Conduct intermediate VoIP support
- Perform technical equipment installations at customer sites
Requirements
- Advanced knowledge of Microsoft 365 applications
- Understanding of advanced technical triage methodologies
- Advanced TCP/IP understanding
- Ability to communicate both verbal and written technical information to a wide range of end-users and customer internal IT departments
- Ability to effectively set expectations regarding delivery of service
- Strengthen customer relationships by providing exemplary customer service
- Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates, and customers with respect
- Adherence to ticketing methodologies regarding documentation, process, and workflow
- Support, manage, troubleshoot, and resolve service requests with the appropriate level of urgency and professionalism
- Properly manage workflow using research, documentation, RMM tools, ticket system, and communication
- Directly and indirectly support customers, vendors, and staff by providing top tier customer service
- Intermediate Switching/Routing/Wireless/Firewall knowledge
- Intermediate understanding of Azure
- Intermediate understanding of how SAN functions
Qualifications
- Network vendor certifications
- Microsoft server certifications
- VMware certification
- Azure certification
- Microsoft 365 certification
- Prior MSP proactive support experience is highly encouraged
- Superior reading, writing, and communication skills
- Intermediate knowledge of network concepts, devices, and best practices
Benefits
- Medical, dental, and vision insurance
- Disability and group term life insurance
- 401K retirement plan
- Paid time off (PTO) and holiday pay
- Referral bonuses
Pay
Current Pay Range: $60,000-$90,000 Annually
Schedule
Onsite, full-time position.
About the Company
Meriplex is an enhanced service provider specializing in unified communications, managed services, and cloud computing solutions for the enterprise market. With global clients, the seasoned Meriplex Managed Services Support Desk is staffed 24/7/365 with certified professionals across multiple North American facilities. Meriplex provides innovative hybrid cloud solutions, global SD-WAN or MPLS with SIP network solutions, total care SaaS IT systems management, infrastructure and IT managed services, and 24x7x365 certified Cisco collaboration and cloud services.
Meriplex develops lasting customer relationships by demonstrating can-do attitudes in providing creative, reliable, and personalized solutions. The company embraces a culture that demands quality, excellence, and cost-effective solutions, focusing on customer business requirements and satisfaction.
Physical Demands
Exerts up to 50 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.