Senior Systems Administrator

Key Responsibilities

• Deliver new application support.
• Provide new hardware support.
• Manage and maintain customer documentation.
• Provide advanced Office365 support.
• Deliver network-wide VPN access support.
• Administer server maintenance, security groups, and SAN connectivity.
• Offer third level VMware support.
• Perform intermediate firewall administration.
• Supply multifaceted authentication (MFA) support.
• Ability to troubleshoot and create Azure subscriptions.
• Administer spam solution products.
• Perform work on MS Exchange servers.
• Troubleshoot advanced server to SAN connectivity issues.
• Manage advanced wireless environment.
• Manage advanced backup and replication solutions and storage devices.
• C Conduct intermediate VoIP support.

Qualifications

• Advanced knowledge of Microsoft 365 applications.
• Understanding of advanced technical triage methodologies.
• Advanced TCP/IP understanding.
• Ability to communicate both verbal and written technical information to a wide range of end-users and customer internal IT departments.
• Ability to effectively set expectations regarding delivery of service.
• Strengthen customer relationships by providing exemplary customer service.
• Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates, and customers with respect.
• Adherence to ticketing methodologies regarding documentation, process, and workflow.
• Support, manage, troubleshoot, and resolve service requests with the appropriate level of urgency and professionalism.
• Properly manage workflow using research, documentation, RMM tools, ticket system, and communication.
• Directly and indirectly support customers, vendors, and staff by providing top tier customer service.
• Intermediate Switching/Routing/Wireless/Firewall knowledge.
• Intermediate understanding of Azure.
• Intermediate understanding of how SAN functions.

Benefits & Compensation

Meriplex employees receive a full benefits package including medical, dental, vision, disability, group term life insurance, 401K, plus PTO, holiday pay, as well as referral bonuses. Current Pay Range: $60,000-$90,000 Annually.

Physical Demands

Exerts up to 50 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.