Senior System Engineer

About the Role

As a Senior Systems Engineer, you will play a key role in our technical delivery team by working with Client Technology Managers (CTMs) and other Systems Engineers to drive technology programs, including Cloud implementation and support, desktop engineering escalation, and networking for a defined portfolio of clients. Using the latest technologies and solutions, you will support client innovation by following a set of standards and best practices in a rapidly evolving technology landscape.

This role is hybrid: 3 days in-office and 2 days remote, based in Midtown Manhattan, NY.

Responsibilities

• Collaborate with, and act as a tier 3 escalation point for Client Technology Management, Service Desk, Engineering, and other client support teams
• Provide advanced support of cloud infrastructures such as Microsoft 365/Azure, Amazon Web Services (AWS), Google Cloud Platform (GCP), and ECI’s proprietary technology
• Implement and manage enterprise mail platform and security systems such as Microsoft Exchange, Google Workspace, Proofpoint Essentials, and Mimecast
• Execute basic tasks on enterprise switching, routing, security, and wireless systems like VLAN changes, ACL updates, key rotations, and port reconfigurations
• Take ownership of complex technical challenges and provide long-term fixes based on root cause analysis
• Document processes and procedures, including architecture diagrams, runbooks, and standard operating procedures (SOP)
• Audit undocumented client environments and provide technical recommendations based on findings
• Apply best-practice configurations to client security platforms such as Azure Active Directory Conditional Access, DUO Multifactor Authentication (MFA), and zero-trust services such as Cloudflare and iBoss
• Provide high-level consultation on information security fundamentals such as good password hygiene practices, multi-factor authentication recommendations, and social-engineering defense
• Perform system maintenance tasks including software and operating system patching, software version upgrades, critical patch applications, and vulnerability remediation
• Provide advanced support of Active Directory such as Domain Controller upgrades, Group Policy creation, scheduled software deployments, network policy maintenance, and certificate management
• Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device/Mobile Application Management, Anti-Virus/Anti-Malware
• Collaborate cross-functionally to ensure successful delivery of project implementations, migrations, and upgrades
• Act as a technical lead for small projects and maintain accountability for delivery of scope

Requirements

• Bachelor’s degree in an Information Technology related field, or a minimum of 6+ years comparable experience in a technology administration role
• Advanced knowledge of Microsoft Operating Systems such as Windows Server and Windows 11
• Advanced administration experience with Public Cloud platforms, with a focus on Microsoft 365 and Azure (Azure AD, Exchange Online, SharePoint Online, OneDrive for Business, Teams, Intune)
• Experience in administration of email platforms and security integrations such as Exchange Online
• Experience in virtualization administration on platforms such as VMware vSphere and Hyper-V
• Hands-on experience in deployment and management of routing, switching, wireless, and security appliance technologies using vendors such as Cisco, Palo Alto Networks, and Meraki
• Proficient in incident response management during security events and high-priority escalations, as well as disaster recovery and business continuity activations

Preferred Qualifications

• Managed Service Provider (MSP) experience
• Certifications in cloud services, network management, or cyber-security, such as CCNA, CISSP, Azure Fundamentals, and VCP

Benefits

• Flexible PTO
• Health benefit eligibility starting the first of the month
• Life insurance
• Pet insurance
• 401K

Pay

The range for this role is up to $130,000 annually.