Senior System Engineer

Job Description

Primary Purpose of Role: Leads the engineering, optimization, and resiliency of core datacenter and cloud platforms supporting global operations. This role provides advanced technical expertise, drives standards and automation, and serves as a senior escalation point for complex infrastructure, performance, and recovery challenges.

• Design, implement, and support robust infrastructure solutions across server, virtualization, storage, backup, file services, and cloud platforms.
• Lead complex troubleshooting and serve as a senior escalation point for major incidents, performance issues, and recurring platform instability.
• Drive automation, configuration management, and Infrastructure as Code practices to improve consistency, speed, and reliability.
• Lead lifecycle planning, capacity management, and technical refresh activities for infrastructure platforms.
• Develop and enforce engineering standards for compliance, patching, resiliency, observability, and operational readiness.
• Support containerization and orchestration platforms where applicable, including standards, operations, and integration.
• Partner with database, application, security, and network teams to optimize platform performance and ensure recoverability.
• Mentor junior engineers and contribute to technical documentation, runbooks, and operational maturity.

Key Performance Measures

• Platform availability, stability, and reduction in severity 1 and 2 incidents.
• Delivery of lifecycle, capacity, and resiliency initiatives on time and within scope.
• Improvement in automation coverage and reduction in manual operational effort.
• Disaster recovery test success and recovery time achievement for supported platforms.
• Compliance posture for patching, standards, and audit remediation items.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field preferred.
• Advanced technical certification(s) preferred in cloud, virtualization, automation, storage, or operating systems.
• ITIL or similar operational governance knowledge preferred.
• Experience Strong written and verbal communication skills required.
• 5–8 years of progressive infrastructure engineering experience.
• Deep experience in hybrid infrastructure, including datacenter and cloud operations.
• Strong experience with automation, scripting, and/or IaC tools such as PowerShell, Python, Terraform, Ansible, or similar.
• Experience leading technical implementation efforts or platform upgrades.
• Experience with disaster recovery, backup strategy, and capacity/performance management.
• Exposure to enterprise compliance, audit support, and infrastructure standards governance.

Competencies And Behaviors

• Technical Expertise – Advanced: Applies deep knowledge across infrastructure platforms and solves difficult technical problems.
• Ownership – Advanced: Takes responsibility for platform health, technical debt, and long-term reliability.
• Influence – Advanced: Gains alignment across teams on standards, design decisions, and operational improvements.
• Coaching – Intermediate/Advanced: Develops less experienced engineers through mentoring and knowledge sharing.
• Continuous Improvement – Advanced: Turns operational pain points into scalable solutions, standards, and automation.

Benefits

• Choice of medical plans with prescription coverage
• Employer HSA contribution
• Dental & Vision Insurance
• Paid Parental Leave
• Short & Long-Term Disability
• Other voluntary benefits including: Critical Illness, Hospital Indemnity, Identity Theft Protection and Pet Insurance
• Tuition assistance program

Scope Factors

• Supports highly critical enterprise services with broad business and operational impact.
• Regularly handles complex technical decisions with limited oversight.
• No direct people management required, but often leads technical work across teams.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
• Serves as a mentor and senior escalation resource within the engineering team.
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