Senior System Analyst

About the role

An Epic Clinical Service Desk Analyst is needed to provide 24/7 technical support, troubleshooting, and issue resolution for Electronic Health Record (EHR) users, including clinicians and staff.

Responsibilities

• Support & Troubleshooting: Respond to service desk tickets for Epic applications, troubleshooting issues related to workflows, printing, and system access.
• Account Provisioning: Manage user access requests, password resets, and security role assignments.
• Incident Resolution: Identify and resolve routine to complex Epic-related problems, escalating to Tier II or vendor support when necessary.
• System Upgrades: Participate in system go-lives, upgrades, and Technical Dress Rehearsals (TDRs).
• Documentation: Maintain documentation for all support tickets, ensuring clear communication and accurate record-keeping.

Qualifications

• Previous EPIC clinical SD support knowledge with experience of handling hospital providers (Physicians & Nurses).
• Ready for 24/7 rotational shifts (Weekly/Biweekly).
• Graduation within the last 7 years.