Senior System Administrator (tier 3 sys admin)

Responsibilities

- Manage and maintain essential customer IT operations—servers, security tools, operating systems, backups, applications, and devices. - Design, deploy, and troubleshoot Windows Server 2012/2016/2019/2022 environments. - Administer and support Microsoft 365, Google Workspace, and other cloud email solutions. - Configure and manage VMware and Hyper-V virtual environments, including VMs, storage, compute, and memory. - Design, configure, and troubleshoot Active Directory forests, domains, and advanced Group Policies. - Provide expert-level troubleshooting for DNS, DHCP, File, Print, Web, and Domain Controller services. - Configure and optimize Azure AD, cloud resources, and virtual environments. - Diagnose advanced issues with TCP/IP, DNS, DHCP, and coach junior engineers. - Design and configure RAID, server hardware, and storage solutions (SAN/NAS). - Serve as Tier 3 escalation, leading root‑cause analysis and resolution for complex incidents. - Manage large, high-impact IT projects independently. - Participate in an on-call rotation and respond to service requests across phone, chat, email, and ticketing systems. - Maintain strong communication and exceptional customer satisfaction.

Requirements

- 8+ years in Information Technology with strong System Administration experience. - Excellent communication skills and a collaborative, team-first mindset. - Strong customer-facing experience. - CompTIA Security+, Server+ (or equivalents) - VMware VCXD - Microsoft 365 Expert Administrator (MS‑102) - Cloud certification: AWS, Azure, or Google Cloud Architect - Expert knowledge of Windows Server and Active Directory (OUs, Users, Groups, GPOs, FSMO roles). - Extensive hands-on experience with VMware or Hyper-V. - Strong hardware/software RAID skills. - Advanced troubleshooting aligned to the OSI model. - Expert knowledge of: - Microsoft 365 - Google Workspace - Azure AD - Azure or AWS virtual environments - LAN/WAN, VLAN, VPN - Backup systems (Datto, Veeam, StorageCraft) - SAN/NAS storage - Endpoint security solutions - Advanced PowerShell skills - Advanced knowledge of Linux or Apple iOS - Valid driver’s license & reliable transportation

Qualifications

- Bachelor's degree in Computer Science, Information Technology, or related field. - Proven track record of success in IT management and administration. - Experience with network infrastructure, including LAN/WAN, VLAN, and VPN. - Familiarity with backup systems such as Datto, Veeam, and StorageCraft. - Experience with SAN/NAS storage solutions. - Knowledge of endpoint security solutions. - Strong problem-solving and analytical skills.

Skills

- Proficient in Windows Server 2012/2016/2019/2022. - Skilled in VMware and Hyper-V virtualization technologies. - Experienced with Microsoft 365 and Google Workspace. - Expertise in Active Directory and Group Policy Management. - Advanced troubleshooting skills aligned to the OSI model. - Strong knowledge of Linux or Apple iOS. - Advanced PowerShell scripting. - Strong understanding of LAN/WAN, VLAN, and VPN configurations. - Extensive experience with backup systems and SAN/NAS storage. - Expert knowledge of endpoint security solutions.

Benefits

- Paid Time Off - Sick Days - Paid Holidays - 401k match + Pension - Full Medical, Dental & Vision + HSA - Mental health care coverage - Life Insurance - Local Volunteer Opportunities

Pay

- Competitive salary based on experience and qualifications.

Schedule

- Hybrid work schedule with some travel required.