Senior System Administrator

We are seeking an experienced Senior System Administrator to manage, optimize, and secure our Epicor/Kinetic ERP environment and related systems. This role combines deep technical expertise with a practical understanding of manufacturing processes and strong stakeholder communication skills.

Responsibilities

• Administer and maintain Epicor/Kinetic ERP systems, including configuration, user management, security, and performance tuning.
• Develop, optimize, and maintain BAQs, dashboards, and SSRS reports to meet business and manufacturing reporting needs.
• Design, implement, and support BPMS workflows and process automation tied to ERP transactions and manufacturing operations.
• Perform SQL Server administration and T-SQL development for data extraction, reporting, performance troubleshooting, and backups.
• Lead ERP upgrades, patching, testing, and release activities, including rollback planning and coordination with stakeholders.
• Troubleshoot and resolve application, database, and integration issues; provide on-call support for critical incidents and after-hours maintenance when required.
• Manage integrations between ERP and external systems (APIs, middleware, EDI), ensuring data integrity and reliable message flows.
• Collaborate with manufacturing, production planning, and operations teams to translate business requirements into system configurations and process improvements.
• Document system configurations, procedures, runbooks, and operational knowledge; deliver training and knowledge transfer to end users and support teams.
• Work with vendors and third-party consultants for specialized support, licensing, and implementation tasks; oversee contractor deliverables and escalation paths.
• Monitor system health, security, and compliance; implement best practices for access control, patch management, and disaster recovery readiness.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field, or equivalent experience.
• 5+ years of hands-on ERP administration experience, preferably with Epicor/Kinetic in a manufacturing environment.
• Proven experience building and maintaining BAQs and developing SSRS reports.
• Practical experience with BPMS or workflow automation tools tied to ERP processes.
• Strong SQL Server skills, including database administration, performance tuning, backup/recovery, and T-SQL development.
• Experience with system integrations (REST/SOAP APIs, middleware, EDI) and troubleshooting cross-system data flows.
• Familiarity with manufacturing concepts (MRP, shop floor control, production scheduling) and how they map to ERP functionality.
• Strong analytical and problem-solving skills, with a track record of diagnosing complex application and database issues.
• Excellent communication and stakeholder management skills; comfortable working across IT, operations, and executive teams.
• Relevant certifications (Epicor, Microsoft SQL Server, ITIL) are a plus.
• Willingness to participate in occasional after-hours maintenance and on-call rotation.
• Must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa.

Benefits

• Health
• Dental
• Vision
• Paid time off
• Life Insurance
• 401(k)

This is a new role. Applications will be accepted on an ongoing basis until the position is filled or closed.