Senior SysOps Engineer

About the role

The Senior SysOps Engineer plays a critical role in implementing, supporting, securing, and continuously improving customer cloud environments. This role serves as a technical leader within Cloud Operations, providing hands-on expertise while mentoring and guiding other Cloud Engineers to elevate team capability, consistency, and operational excellence.

Responsibilities

• Deliver automated and scalable solutions that yield operational efficiencies for Cloud Operations engineers.
• Drive operational outcomes aligned to department SLA, cost, and automation effectiveness targets.
• Lead the orchestration of customer environment implementations and migrations.
• Perform and oversee Platform and AI Services environment upgrades and maintenance.
• Serve as a senior escalation point for complex issues, leading root cause analysis and driving long-term remediation.
• Provide technical guidance and mentorship for early and mid-career engineers.
• Create, review, and update operational workloads and standard operating procedures.
• Consistently deliver high-quality solutions and implementations on time.
• Monitor customer environments through Azure, telemetry services, alerting, and logging to ensure proactive issue detection and resolution.
• Identify opportunities for process optimizations and automation where applicable to improve reliability, reduce manual effort, and increase operational efficiency.
• Participate in on-call rotations, lead incident response, and post-incident reviews.
• Lead incident communications for complex events, authoring post-incident reviews and driving remediation plans across teams.
• Perform Disaster Recovery sing and contribute to compliance readiness.
• Foster cross-functional collaboration with Platform, Cloud, and Customer Support Teams.
• Participate in sing and implementation of pre-released products and services.
• Provide exceptional customer service through effective communication, technical expertise, and ownership of customer outcomes.

Requirements

• BS/BA in Computer Science, Engineering, or relevant field, or equivalent professional experience.
• 7-10 years of experience in cloud operations, infrastructure engineering, or a related role, with increasing responsibility.
• Strong experience in the analysis, implementation, and operation of enterprise IT systems and cloud systems.
• Deep understanding of cloud infrastructure, operating systems, networking, and security concepts.
• Strong knowledge of Infrastructure-As-Code concepts and tooling (Terraform, CloudFormation templates, Bicep or ARM templates).
• Proficiency with AI-assisted development tools (e.g., Claude, Cursor, GitHub Copilot), including the ability to critically evaluate, validate, and operationalize generated outputs.
• Infrastructure automation using PowerShell, Terraform, REST, etc. and familiarization with supporting tools such as ARM/Bicep templates, Kusto Query Language (KQL), and Azure Policy.
• Solid experience with IT Compliance requirements, control-driven policy and process design, and development of operational and security guardrails.
• Proven ability to work independently, prioritize effectively, and manage complex technical initiatives.
• Excellent written and verbal communication skills, with the ability to explain technical concepts to diverse audiences.
• Certifications: Microsoft Azure Az-104 or demonstrated equivalent Azure administration competency.

Qualifications

• BS/BA in Computer Science, Engineering, or relevant field, or equivalent professional experience.
• 7-10 years of experience in cloud operations, infrastructure engineering, or a related role, with increasing responsibility.
• Strong experience in the analysis, implementation, and operation of enterprise IT systems and cloud systems.
• Deep understanding of cloud infrastructure, operating systems, networking, and security concepts.
• Strong knowledge of Infrastructure-As-Code concepts and tooling (Terraform, CloudFormation templates, Bicep or ARM templates).
• Proficiency with AI-assisted development tools (e.g., Claude, Cursor, GitHub Copilot), including the ability to critically evaluate, validate, and operationalize generated outputs.
• Infrastructure automation using PowerShell, Terraform, REST, etc. and familiarization with supporting tools such as ARM/Bicep templates, Kusto Query Language (KQL), and Azure Policy.
• Solid experience with IT Compliance requirements, control-driven policy and process design, and development of operational and security guardrails.
• Proven ability to work independently, prioritize effectively, and manage complex technical initiatives.
• Excellent written and verbal communication skills, with the ability to explain technical concepts to diverse audiences.
• Certifications: Microsoft Azure Az-104 or demonstrated equivalent Azure administration competency.

Skills

• A passion for cloud technology, operational excellence, and developing others is critical for success in this role.
• Strong customer service orientation with a focus on reliability and trust.
• Advanced troubleshooting and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced, production-focused environment.
• Demonstrated passion for cloud technology, continuous learning, and operational improvement.
• Self-motivated, ethical, and professional with a collaborative team-first mindset.
• Ability to deal with ambiguous/undefined problems.
• Proven ability to mentor, coach, and influence others without formal authority.

Benefits

• Vision, Medical, Life, Dental, 401K
• Additional variable compensation and benefits may apply.
• Total compensation is based on experience, skills, and location using objective, job-related criteria.

Pay

Gross Annual Base Salary: USD 120,000 - 149,000

Schedule

Full-Time