Senior Support Services Analyst, ComputerEase
Position Responsibilities
Provide expert-level support to clients using ComputerEase, addressing complex technical and functional issues.
Utilize advanced accounting knowledge to assist clients with inquiries and troubleshooting needs.
Collaborate with clients, engineers, product managers, and senior staff to resolve issues efficiently.
Document all client interactions and solutions in the case tracking system.
Participate in ongoing training to stay updated with the latest features and best practices of ComputerEase.
Mentor and assist junior analysts with inquiries and case resolutions.
Leverage AI tools to enhance support efficiency and effectiveness.
Qualifications
- 3+ years of experience in a support role, preferably with Deltek ComputerEase or other Deltek ERP solutions.
- US Citizenship is required for this position.
- Advanced knowledge of accounting principles and practices.
- Strong problem-solving and troubleshooting skills.
- Excellent communication skills, both written and verbal.
- Ability to work effectively in a remote, collaborative team environment.
- A proactive and positive attitude, with a willingness to learn and grow within the organization.
Preferred Qualifications
- Experience with Deltek's Professional Services ERP solutions (Ajera, ComputerEase, Vantagepoint, Vision).
- Previous mentoring or leadership experience in a support environment.
- Familiarity with AI-driven support tools and technologies.
- Healthcare benefits
- 401(k) plan and company match
- Paid vacation time and holidays
- Well-being programs
- Short-term and long-term disability coverage
- Basic life insurance
- Tuition reimbursement
Pay
The U.S. salary range for this position is $59,000.00-$70,250.00. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience.