Senior Support Engineer | Remote | US

About the role

We are looking for a Senior Support Engineer in North America to continue to make sure that all of our users (from enterprise customers to community members) have a best in class support experience. You will get a chance to set standard for delighting our customers and develop a deep knowledge of the low code & AI landscape while being part of building a best in class support team.

Responsibilities

• Provide technical support to users via tickets, chat, and community forums.
• Diagnose and troubleshoot issues related to n8n, including workflow execution, integrations, and performance.
• Collaborate with the engineering team to escalate and resolve complex technical challenges.
• Create and maintain documentation, FAQs, and knowledge base articles.
• Identify common issues and work on solutions to improve product reliability and user experience.
• Contribute to the community by answering questions and sharing best practices.

Requirements

• 5+ years of experience in a technical support or customer-facing engineering role (+ if experienced with enterprise support)
• Open to participate in an paid on-call rotation to provide after-hours support
• Strong understanding of workflow automation, APIs, and integrations.
• Strong knowledge of networking concepts like DNS, HTTP/HTTPS, and TCP/IP
• Good understanding of JavaScript, Node.js, and Docker.
• Experience with Kubernetes is a plus.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and ability to explain technical concepts to non-technical users.
• Passion for helping users and improving product usability.

Benefits

• Competitive compensation – fair and attractive pay.
• Ownership – equity in n8n.
• Work/life balance – Europe: 30 days of vacation, plus public holidays; US: 20 vacation days, 8 sick days, plus public holidays.
• Health & wellness – Europe: benefits according to local country norms; US: multiple low-premium, low-deductible medical plans with coverage for individuals and families, plus a no-cost premium HDHP option with a pre-seeded HSA, along with dental and vision coverage.
• Future planning – Europe: pension contributions according to local country norms; US: 401(k) retirement plan with a 4% employer match.
• Financial security – Europe: benefits according to local country norms; US: company-paid short-term and long-term disability insurance, plus life insurance.
• Career growth – €1K (or equivalent) per year to spend on courses, books, events, or coaching.
• A passionate team – regular hackathons and team bonding.
• Remote-first – team works remotely across Europe, with regular off-sites; some roles (like sales in the US) are hybrid.
• Giving back – $100 per month to support open source projects you care about.
• Transparency – open visibility into company goals and performance.

Pay

Compensation Range: $121.1K - $148.1K