Senior Support Engineer | Remote | US

The AI orchestration of your wildest imagination. n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact. Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve:

1. Cultivated a community of more than 650,000 active developers and builders
2. Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects
3. Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation

About the role

We’re in a defining moment of an incredible journey. Come and build with us. We are hiring Support Engineers at both IC2 and IC3 levels.

Responsibilities

• Provide technical support to users via tickets, chat, and community forums
• Diagnose and troubleshoot issues related to n8n workflows, integrations, and performance
• Investigate and reproduce complex technical issues across the n8n ecosystem
• Collaborate with Engineering and Product teams to escalate, triage, and resolve product issues
• Create and maintain documentation, FAQs, and knowledge base articles
• Identify recurring issues and propose improvements to product reliability and user experience
• Contribute to the community by answering questions and sharing best practices
• Document troubleshooting workflows and build internal playbooks
• Help improve support tooling and resolution efficiency

Requirements

• Core requirements (IC2 & IC3): Strong troubleshooting and problem-solving skills, Experience debugging APIs, integrations, webhooks, and authentication flows, Solid understanding of networking fundamentals (DNS, HTTP/HTTPS, TCP/IP), Experience working with JavaScript, Node.js, or similar technologies, Experience with Docker or containerized environments, Strong written and verbal communication skills, Passion for helping users and improving product usability
• Senior Support Engineer: 5+ years in technical support, customer-facing engineering, or similar roles, Strong experience troubleshooting complex production environments, Deep understanding of workflow automation, APIs, and integrations, Strong knowledge of Node.js environments and containerized deployments, Experience collaborating closely with engineering on complex technical issues, Ability to identify systemic issues and drive improvements in product reliability and support processes
• Support Engineer: 3+ years in technical support, solutions engineering, or similar roles, Experience debugging workflow automation systems and integrations, Familiarity with cloud platforms (AWS, GCP, Azure) and Linux fundamentals, Ability to investigate complex issues and collaborate with engineering for resolution, Experience documenting troubleshooting steps and improving support knowledge bases

Qualifications

• Nice to have: Experience with workflow automation tools (Zapier, Make, Airflow), Observability tools such as Grafana, Datadog, or Prometheus, Familiarity with authentication protocols (OAuth2, OIDC, SAML, JWT)

Skills

• Strong troubleshooting and problem-solving skills
• Experience debugging APIs, integrations, webhooks, and authentication flows
• Solid understanding of networking fundamentals (DNS, HTTP/HTTPS, TCP/IP)
• Experience working with JavaScript, Node.js, or similar technologies
• Experience with Docker or containerized environments
• Strong written and verbal communication skills
• Passion for helping users and improving product usability

Benefits

• Competitive compensation 💸 – We offer fair and attractive pay.
• Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.
• Work/life balance 🏖️ – We work hard but ensure you have time to recharge:
• Europe: 30 days of vacation, plus public holidays wherever you are.
• US: 20 vacation days, 8 sick days, plus public holidays wherever you are.
• Health & wellness 🩺 – Europe: We provide benefits according to local country norms. *US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage.
• Future planning 💰 – Europe: We provide pension contributions according to local country norms. *US: 401(k) retirement plan with a 4% employer match.
• Financial security 🛡️ – Europe: We provide benefits according to local country norms. *US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.
• Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.
• A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!
• Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description.
• Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about.
• AI enablement 🤖 – We believe in working smarter—everyone gets an unlimited AI budget to explore and use the best tools to boost productivity and creativity.
• Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang. Country-specific details are provided in your contract.