Senior Support Engineer
About the role
Work across complex organizational silos to build and maintain a holistic view of the client environment. Partner with business unit account teams and leadership to understand customer demand, forecast work, and shape prioritization strategies. Lead planning and coordination of client-level activities across large-scale migration or upgrade efforts. Act as a central point of coordination for cross-functional teams, defining and communicating dependencies, risks, and work sequencing. Provide oversight and guidance to engineers on configuration approach, ensuring consistency, quality, and adherence to standards. Drive operational efficiency by identifying process improvement opportunities, reducing manual effort, and enhancing workflow coordination.
Requirements
- Proven ability to work across complex organizational silos
- Strong partnership skills with business unit account teams and leadership
- Experience leading planning and coordination of client-level activities
- Demonstrated ability to act as a central point of coordination for cross-functional teams
- Experience providing oversight and guidance to engineers on configuration
- Strong stakeholder management skills with the ability to communicate status, risks, and priorities
Benefits
- Opportunity to work with a diverse client base including leading tech companies like Uber, Robinhood, Netflix, Airbnb, and Google
- Environment focused on innovation and cutting-edge technologies
- Opportunity to drive operational efficiency and process improvements
- Engaging role within a fast-growing global company