Senior Support Engineer

About the role

This position is eligible for medical, dental, vision, and 401(k).

Responsibilities

• Serve as an escalation resource for complex desktop support and end-user technology issues.
• Provide support for Windows devices, mobile technologies, peripherals, and productivity applications.
• Manage the full lifecycle of endpoint devices, including deployment, configuration, maintenance, and replacement.
• Administer and support Microsoft 365 technologies and related collaboration platforms.
• Troubleshoot and maintain conference room, video conferencing, and audiovisual systems.
• Cook up with vendors regarding hardware procurement, repairs, warranties, and equipment installations.
• Monitor endpoint performance and proactively resolve issues impacting users.
• Promote endpoint security standards, device compliance, multifactor authentication, and access management best practices.
• Develop and maintain technical documentation, support processes, and knowledge base resources.
• Participate in projects focused on workplace technology enhancements, security improvements, and operational efficiency.

Requirements

• 3-10 years of experience in desktop support, endpoint administration, IT operations, or a related technical support role.
• Strong hands-on experience with Microsoft 365 administration.
• Experience managing endpoints through Microsoft Intune or similar device management platforms.
• Background supporting conference room technologies, collaboration tools, and audiovisual equipment.
• Knowledge of Windows operating systems and enterprise support environments.
• Understanding of networking fundamentals, including Wi-Fi, VPN, DNS, DHCP, and endpoint connectivity.
• Strong troubleshooting, communication, and customer service skills.
• Ability to prioritize competing demands and work effectively in a fast-paced environment.

Qualifications

• 3-10 years of experience in desktop support, endpoint administration, IT operations, or a related technical support role.
• Strong hands-on experience with Microsoft 365 administration.
• Experience managing endpoints through Microsoft Intune or similar device management platforms.
• Background supporting conference room technologies, collaboration tools, and audiovisual equipment.
• Knowledge of Windows operating systems and enterprise support environments.
• Understanding of networking fundamentals, including Wi-Fi, VPN, DNS, DHCP, and endpoint connectivity.
• Strong troubleshooting, communication, and customer service skills.
• Ability to prioritize competing demands and work effectively in a fast-paced environment.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k) plan

Pay

$75,000 - $90,000 annually

Schedule

Monday - Friday, 8:00 AM - 5:00 PM (occasional after-hours support as needed)