Senior Supervisor, Product Quality

About the role

The Senior Supervisor, Product Quality serves as the primary technical authority and guardian of build excellence for the facility’s high-stakes infrastructure solutions. This individual owns the entire quality lifecycle, overseeing the process from the initial receipt of raw materials to the final shipment of finished products. While primarily focused on the Modular Data Center (Spark) product line, this position also provides critical oversight for Power Distribution Centers and all other building products manufactured within the facility. This role balances technical leadership with people management, ensuring that complex integrated systems consistently meet rigorous internal and industry standards.

Responsibilities

• Define and execute a supplier quality vision and long-term strategy aligned with organizational goals and risk mitigation.
• Direct and mentor the Receiving and Production QC inspection teams, fostering a high-performance culture and ensuring consistent application of inspection standards across all shifts.
• Manage and evolve the facility’s Quality Management System (QMS), implementing robust incoming material reviews, CAPA processes, and traceability protocols to enable effective root cause analysis.
• Serve as the technical authority for compliance with ISO 9001 and regulatory requirements (such as UL 891 and UL 9540); manage the facility’s Calibration Program for all specialized testing equipment and tooling.
• Partner with Procurement, Engineering, and Operations to ensure all building products meet technical specifications during volume ramps and resolve systemic process breakdowns or design-to-build conflicts.
• Define and track key KPIs for product quality—including Defect rates and non-conformance rates—presenting data-driven insights and risk assessments to senior leadership.
• Promote a site-wide culture of quality by leading Non-Conformance (NC) activities and providing technical training to employees on process improvement and quality matters.
• Conduct quality assessments for critical build phases and develop contingency strategies for quality-related disruptions to the "Spark" product line delivery schedule.

Requirements

• Education: Bachelor’s degree in Engineering, Quality Management, or a related technical field is preferred.
• Experience: 5+ years of experience in product quality within a manufacturing/industrial environment.
• Training & Development: Experience training & developing junior team members, ideally managing team performance and development.
• Technical Expertise: Advanced understanding of build quality best practices, structural/electrical inspection techniques, and the ability to interpret complex engineering blueprints and schematics.
• System Knowledge: Proven experience developing and implementing Quality Management Systems (QMS), performance dashboards, and quality improvement roadmaps.
• Soft Skills: Exceptional communication and negotiation skills with a proven ability to influence senior leaders and drive alignment between production and engineering functions.
• Operational Attributes: Demonstrated ability to lead through ambiguity, manage conflict on the shop floor, and make data-driven decisions or approve final product shipment.
• Safety & Compliance: This position is designated a safety-sensitive position and/or is located in a safety-sensitive facility. Drug and alcohol program participation is required. Must be able to pass a background check.

Qualifications

• Experience: Direct experience developing and administering a full Quality Management System (QMS), especially within modular building or data center infrastructure industries.
• Skills: Expertise in ISO 9001, UL 891, and Lean Six Sigma tools.

Skills

• Quality Management Systems (QMS)
• Supplier Quality Vision
• Quality Improvement Roadmaps
• Root Cause Analysis
• Calibration Programs
• Process Improvement
• Technical Training
• Non-Conformance Activities
• Contingency Strategies

Benefits

• Competitive compensation and equity packages
• Restricted Stock Units
• Paid time off, paid holidays & leave of absence programs
• Comprehensive health, dental & vision insurance
• Employer contributions to HSA account
• Paid parental leave
• Paid life insurance, short-term and long-term disability
• Mental health & wellness support
• Commuter benefits (parking & transit)
• Cell phone stipend
• 401(k) Retirement plan with company match up to 4%
• Volunteer time off
• Global travel insurance & emergency assistance
• Daily meals allowance
• Additional perks & programs specific to location