Senior Supervisor - Housekeeping Training

About the Role

The Senior Housekeeping Training Supervisor is responsible for assisting the management team in overseeing and implementing the training program, as well as quality control efforts within all areas of the Housekeeping Department (Guest Rooms, Laundry, and Public Space). This role aims to develop the staff of the housekeeping department to maintain the highest level of standards and efficiency.

Responsibilities

• Ensure all Housekeeping standards are in place and quality control efforts are conducted frequently.
• Oversee and maintain the onboarding experience for new hires, transfers, and cross-trained employees, including training schedules, packets, outlines, and competency compliance.
• Ensure all employees complete required training and classes on time and as needed.
• Maintain and update Skills Training Outlines (STO) on an ongoing basis.
• Audit and develop peer trainers through goal setting, coaching, and training sessions.
• Maintain data regarding training in Housekeeping, such as required classes and cross-trained employees.
• Coordinate and facilitate Bloodborne Pathogens training for new hires and annual renewal.
• Work in various positions in Housekeeping as needed and when business levels demand it.

About the Property

Deloitte University Hotel & Conference Center, managed by Benchmark Hospitality, is a high-end private hotel and conference center located in Westlake, Texas. The property features 1,400 single-occupancy hotel rooms, nine restaurants and lounges, 200,000 square feet of meeting space, a fitness center, jogging trails, and sports fields. It caters exclusively to professional clientele and is closed to the public.

Benefits & Perks

• Awesome employee-focused culture with many associate events.
• Closed many weekends and most holidays, with 10 days of holiday pay.
• Up to 14 vacation and sick days per year.
• Weekly pay.
• Leadership and career development programs.
• Opportunities for growth and transfer to new positions.
• Free lunch in the newly remodeled Associate Cafeteria.
• Eligible for medical insurance and other benefits within 30 days of employment.
• Employer-matching 401k.
• Tuition reimbursement.
• Free parking on-site.
• Free uniforms with cleaning service.
• Benchmark Hospitality hotel discounts.

Qualifications

• One year of supervisory experience in Housekeeping.
• One year of experience in the hospitality industry, preferably in Housekeeping operations of a hotel.
• Strong computer skills, including Microsoft Excel, Word, and Outlook.
• Knowledge of a Hotel Property Management System preferred; Infor experience desirable.
• Must be able to communicate in English—read, speak, and write.

Pay

$23 per hour.

Schedule

Mid Shift. Occasional weekends.

Location: Benchmark Hospitality at Deloitte University Hotel & Training Center, Westlake, Texas.