Senior Supervisor Hospital Services

About the Role

Under direction, oversees all activities of the Hospital Services Technicians. Manages the time schedules and collection efficiency of the Hospital Services Technicians.

Responsibilities

• Selects, trains, manages, and develops an effective and efficient Services staff.
• Manages the time schedules and collection efficiency of the On-Site Service Technicians, ensuring the appropriate number of staff to support services needed.
• Provides site supervision of On-Site Service Technicians at multiple locations.
• Coordinates delivery and pick-up with MAE, outside vendors, and others as required.
• Oversees the scheduling, dispatching, training, and evaluation of On-Site Service Technicians, as assigned.
• Travels within assigned area to visit client sites to proactively and professionally resolve customer service questions, problems, and issues.
• Travels between customer facilities providing on-site placement and collection of waste containers for various WMHS programs and services including, but not limited to Sharps, Rx, Haz, and Document Management through a healthcare facility, as required or requested.
• May oversee outside vendor services as well.
• Performs other duties and responsibilities, as assigned.

Requirements

• Associate's Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and 2 years of related work experience.
• 3 years of supervisory experience, preferably in a healthcare setting.
• Valid Driver's License.

Physical Requirements

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Walking, sitting, lifting, pushing, pulling, climbing, balancing, stooping, kneeling, crouching, reaching, grasping, talking, hearing, and repetitive motions.
• Eye/hand/foot coordination.
• Position requires extensive lifting, walking, bending, and pushing. Must be able to lift up to 55 pounds and push and/or pull carts weighing as much as 500 pounds.

This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, and copy machines. This role is designated as safety-sensitive and requires strict compliance with all safety rules and protocols. The successful candidate may be subject to drug and alcohol testing, including pre-employment screening, post-incident evaluations, reasonable suspicion checks, and random testing.

Schedule

• Work Days: Monday through Friday (Sundays are for travel when necessary).
• Work Times: Starting at 4:00 am, working an 8 to 10-hour shift.
• Territory: Covering WMHS Accounts in Tennessee, Mississippi, and Arkansas.

The schedule is subject to change based on business needs. Mileage reimbursement is available.

Benefits

• Competitive total compensation package including medical, dental, vision, life insurance, and short-term disability.
• Stock purchase plan and company matching on a 401(k).
• Paid vacation, holidays, and personal days.

Please note that benefits may vary by site.