SENIOR STUDENT SUPPORT SPECIALIST #00096096

About the role

Student Financial Services manages financial aid and student account processes, including scholarships, loans, billing, and federal aid administration. The department works with students and families to provide guidance on financial procedures and compliance with federal and institutional requirements. The Financial Services Counselor provides direct support to students and families by delivering high-quality counseling and customer service related to financial aid and student billing. This role involves guiding students through the financial aid process, assisting with billing inquiries and payment options, and serving as a knowledgeable resource while providing general customer service at the front desk. The counselor also represents the office at outreach events and contributes to educational efforts that promote financial literacy and access. Grade: GGS 8 | University Title: SENIOR STUDENT SUPPORT SPECIALIST

Responsibilities

• Advise students and families on financial aid eligibility, application procedures, award packages, and related policies
• Assist with student billing inquiries, explain charges, and present payment plans and financial resources
• Ensure compliance with federal, state, and institutional regulations in the review and processing of aid applications
• Represent the office at campus and community events, including orientations, financial aid nights, and information sessions
• Lead or support presentations and workshops focused on financial literacy, FAFSA completion, and billing topics
• Rotate throughout the week to cover phone, email and walk-in traffic (front desk coverage)
• Respond to inquiries via phone, email, and in person with accuracy, professionalism, and empathy
• Triage questions and direct more complex issues to the appropriate staff when needed
• Perform related duties as assigned
• Collaborate with other campus departments to promote student access and success

Requirements

A Bachelor's degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary.

Pay

The anticipated hiring range for this position has been established as $18.87-$20.00 hourly. Salary is determined by a variety of factors, including but not limited to, the individual’s particular combination of education, skills, and experience, as well as organizational requirements.

Schedule

Monday-Friday, 8:00am-4:30pm; with some Saturday events.

Benefits

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses.

Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line.