Senior Strategic Program Lead

For our client, we are seeking a Senior Strategic Program Lead to join the team of a leader in the Finance & Insurance space. This role will shape customer experience strategy across critical onboarding journeys and help ensure seamless, scalable execution in a highly regulated environment. You will partner closely with Product, Engineering, and Design to influence roadmaps, improve launch readiness, and drive measurable operational outcomes. The position is ideal for a program leader who can bring structure to ambiguous initiatives and use data‑driven insight to improve both customer and business performance.

Location: Remote – US‑based candidates only, no visa sponsorship available.

Responsibilities

• Own customer experience strategy for critical onboarding journeys.
• Influence product roadmaps by collaborating with cross‑functional teams.
• Create program scorecards to track metrics such as contact rates and CSAT.
• Ensure readiness for product launches in identity and onboarding.
• Develop strategies to optimize operations using an Eliminate, Automate, Optimize framework.

Qualifications

• 5+ years in product and/or program management, customer experience, or product operations at an enterprise‑scale company.
• Ability to leverage data, including contact rates and CSAT, to influence product roadmaps.
• Experience collaborating with cross‑functional teams including Product, Engineering, and Design.
• Proven track record in managing launch readiness for complex initiatives without predefined solutions.
• Knowledge of utilizing generative AI for business improvements.

Compensation

$130,900 – $154,000 annually

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan with employer match.
• Possibility for equity and bonuses.