Senior Strategic Finance Analyst

About the role

Product Finance covers two things: how our products perform, and what they cost to build, run, and support. This role owns the cost and investment side, as the finance partner to the Product and Customer Support organizations. You'll own the operating expense P&L for both organizations — headcount and hiring plans, vendor and program spend, annual planning, monthly close, and budget-vs-actuals — and work with those leaders on where to spend and what to trade off. You'll also build our view of product investment at the portfolio level: what we spend behind each product line, what it returns, and what that means for how the roadmap gets funded. That includes bringing cost of revenue and unit economics into the picture, so we can talk about product margin rather than just product spend.

Responsibilities

• Serve as the finance business partner to Product and Customer Support leadership — own their budgets, partner on spend decisions, and flag risks, trade-offs, and reallocation opportunities early.
• Own the annual operating plan for both organizations, including headcount and hiring plans, vendor and program spend, and quarterly reforecasts.
• Own monthly close, accruals, and variance analysis — budget vs. actuals with clear driver explanations and forward-looking implications.
• Build the portfolio view of product investment: what we spend behind each product line, what it returns, and what that implies for roadmap funding and resource allocation.
• Bring cost of revenue and product unit economics into that view, working with the teams that own the underlying cost data.
• Build cost-to-serve analytics — support cost by account and segment, and the economics of deflection and AI-assisted support.
• Co-own the Product Monthly and Quarterly Financial Reviews with the product top-line lead, so cost and performance are presented together.
• Improve how this work gets done — better data models, less manual assembly, and AI applied to recurring analysis.

Requirements

4+ years in FP&A, strategic finance, product finance, investment banking, or consulting, including ownership of a model or forecast that others relied on.

Experience owning an operating expense budget, or partnering with a non-finance organization on its spend.

Strong modeling skills across both driver-based revenue forecasts and operating expense and headcount models.

Working knowledge of software and subscription economics — ARR, NRR, ARPA, expansion, gross margin — ideally in a usage-based business.

Comfort working directly with large and complex datasets. SQL proficiency strongly preferred.

Ability to turn analysis into a clear recommendation and present it to Product, Support, and senior leadership.

Interest in how software gets built and what it costs to run.

Qualifications

Nice to Have:

• Product or Engineering finance partnership at a software, data infrastructure, or developer tools company.
• Hands-on product margin, cost of revenue, or cost-to-serve analysis.
• Experience supporting a Customer Support, Services, or other cost-to-serve organization.
• Usage-based pricing, packaging, or monetization modeling.
• Planning and BI tools (Pigment, Looker, Tableau, Sigma) and lightweight automation in Python or SQL.
• Experience through a period of rapid scaling or IPO preparation.

Benefits and Perks

• 100% employer-paid medical insurance
• Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays (including a year end Global Week of Rest), and volunteer days off
• RSU stock grants*
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team-building activities
• Monthly cell phone stipend
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.

Pay

The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role.

Schedule

We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience.