Senior Strategic Accounts Specialist
About the role
with that paragraph. - Shift Details: "Shift Details: 8am-5pm MST". That's schedule info. So we need a Schedule section with that content. - Summary Of Role: description of responsibilities? Actually summary of role includes responsibilities. We'll treat as part of Responsibilities maybe. - Responsibilities: list of duties. - Education: includes requirements. - Skills And Knowledge: list. - What Cencora offers: benefits. - Also maybe Pay? Not mentioned. - Also maybe Qualifications? Not separate. We must not repeat job title as heading. No Job ID. We must remove boilerplate: EEO, affiliated companies maybe? Affiliated Companies maybe not needed? It's metadata but could be considered minor; we can drop. We must preserve all substantive info. We need to use for section headings.
Use - for any list of duties/requirements/benefits.
Use
for prose.
We must not create sections with filler like "commensurate with experience". Not present.
We need to decide sections: About the role (intro paragraph), Responsibilities (list), Education (list?), Skills And Knowledge (list), Benefits (What Cencora offers), Schedule (Shift Details). Possibly also Qualifications? But Education covers qualifications.
We must not create Pay section.
Let's extract content.
Intro paragraph: "Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!"
But "Apply today!" is application instruction, should be removed per rule: remove application instructions. So we drop that sentence. Keep rest.
Shift Details: "Shift Details: 8am-5pm MST". So schedule: 8am-5pm MST.
Summary Of Role: "The Sr Strategic Account Specialist will be responsible for the day-to-day relationship between MWI and the MVH strategic accounts by providing superior customer service and support. The Sr Strategic Account Specialist also develops and maintains successful working relationships with relevant departments at MWI that will best serve the customer. This role will also work closely with customers and collaborate with internal departments to ensure correct accounting, billing, and customer contract procedures are maintained; customer orders are successfully delivered; standard and ad hoc reports are provided to meet customer specifications; assist with analytical and operational solutions; and procedure documentation."
That's prose; could be part of Responsibilities but we already have responsibilities list. Might combine? But we can keep as part of Responsibilities prose before list.
Responsibilities list bullet points:
- Seek to understand the needs of the Strategic Accounts.
- Provide all facets of customer service. This includes high volume phone support and response to email inquiries, in a timely and professional manner.
- Service customer calls, emails and faxes by responding to general inquires, concerns and requests.
- Reconcile potential damaged and lost shipments. Including processing product returns and credits.
- Generate and customize weekly reports and ad hoc requests as required.
- Maintain frequent contact with internal and external customers to address all issues within assigned area of responsibility.
- Responsible for analyzing and investigating customer issues and taking the appropriate action, in a professional and timely manner.
- Assist with the on boarding and training of all new associates as necessary with call intake, handling customer inquiries, and system procedures.
- Assist with analytical solutions and procedure documentation.
- Provide accurate information regarding products, pricing, services, policies and procedures.
- Maintain detailed records of customer interactions/communications in CRM (Orbit) system.
- Ability to handle escalated issues by proactively evaluating and recommending solutions to MWI/MVH management for customer challenges including working with internal/external customer groups to resolve customer concerns.
- Makes suggestions and recommendations to supervisor and/or manager to continually improve customer service operations.
- Completes assigned special projects.
- Maintain MBX email inbox of COUPA orders.
Education:
- High School Diploma/GED or equivalent experience required.
- Associate's degree in business administration, operations, or a related field preferred.
- 3+ years of experience in customer service operations, case management, order management, issue resolution, escalations support, service delivery, or a related field required.
- Certified Customer Experience Professional (CCXP), or equivalent certification preferred.
Skills And Knowledge list (many). We'll need to convert each sentence into
- . Many are repetitive; we need to preserve all substantive info, not summarize. So we need to list each bullet as separate
- . However many are similar; but we must keep them.
Let's extract each bullet from Skills And Knowledge paragraph:
- Advanced Excel skills are necessary.
- Proficiency with Word and Outlook is needed.
- Proven experience in a customer service role.
- Strong verbal and written communication skills.
- Excellent problem solving and conflict resolution abilities.
- Ability to handle multiple tasks, demonstrate critical and analytical thinking.
- Must display initiative, a desire to learn, and the ability to actively participate and assist in facilitating team projects.
- Normally requires two (2)+ years related experience or Bachelor degree; veterinary clinic experience desirable.
- Knowledge in customer service operations and transaction support processes.
- Knowledge in customer information management, record maintenance, and documentation practices.
- Knowledge in billing, payment, and reporting processes within an operational environment.
- Knowledge in quality control principles, service measures, and escalation practices.
- Knowledge in Microsoft Office applications and standard business systems.
- Ability to communicate effectively in writing and verbally with customers and internal stakeholders.
- Ability to organize workload, manage priorities, and handle multiple tasks within defined timelines.
- Ability to review data and documentation for completeness, accuracy, and consistency.
- Ability to analyze operational information and numerical data to identify issues or variances.
- Ability to resolve routine operational issues by applying defined procedures and judgment.
- Ability to work independently within established guidelines and collaboratively across functions.
- Ability to maintain attention to detail in a structured service environment.
That's a lot.
Benefits (What Cencora offers): paragraph: "We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora"
We need to keep the URL? It's substantive info; we can keep as link maybe but not required. We'll keep as plain text.
We must not include application instructions; the "Apply today!" removed earlier.
We must not include EEO etc.
We must not include Affiliated Companies.
Now produce HTML.
Structure:
About the role
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.
Schedule
Shift Details: 8am-5pm MST
Responsibilities
- Seek to understand the needs of the Strategic Accounts.
- Provide all facets of customer service. This includes high volume phone support and response to email inquiries, in a timely and professional manner.
- Service customer calls, emails and faxes by responding to general inquires, concerns and requests.
- Reconcile potential damaged and lost shipments. Including processing product returns and credits.
- Generate and customize weekly reports and ad hoc requests as required.
- Maintain frequent contact with internal and external customers to address all issues within assigned area of responsibility.
- Responsible for analyzing and investigating customer issues and taking the appropriate action, in a professional and timely manner.
- Assist with the on boarding and training of all new associates as necessary with call intake, handling customer inquiries, and system procedures.
- Assist with analytical solutions and procedure documentation.
- Provide accurate information regarding products, pricing, services, policies and procedures.
- Maintain detailed records of customer interactions/communications in CRM (Orbit) system.
- Ability to handle escalated issues by proactively evaluating and recommending solutions to MWI/MVH management for customer challenges including working with internal/external customer groups to resolve customer concerns.
- Makes suggestions and recommendations to supervisor and/or manager to continually improve customer service operations.
- Completes assigned special projects.
- Maintain MBX email inbox of COUPA orders.
Education
- High School Diploma/GED or equivalent experience required.
- Associate's degree in business administration, operations, or a related field preferred.
- 3+ years of experience in customer service operations, case management, order management, issue resolution, escalations support, service delivery, or a related field required.
- Certified Customer Experience Professional (CCXP), or equivalent certification preferred.
Skills and Knowledge
- Advanced Excel skills are necessary.
- Proficiency with Word and Outlook is needed.
- Proven experience in a customer service role.
- Strong verbal and written communication skills.
- Excellent problem solving and conflict resolution abilities.
- Ability to handle multiple tasks, demonstrate critical and analytical thinking.
- Must display initiative, a desire to learn, and the ability to actively participate and assist in facilitating team projects.
- Normally requires two (2)+ years related experience or Bachelor degree; veterinary clinic experience desirable.
- Knowledge in customer service operations and transaction support processes.
- Knowledge in customer information management, record maintenance, and documentation practices.
- Knowledge in billing, payment, and reporting processes within an operational environment.
- Knowledge in quality control principles, service measures, and escalation practices.
- Knowledge in Microsoft Office applications and standard business systems.
- Ability to communicate effectively in writing and verbally with customers and internal stakeholders.
- Ability to organize workload, manage priorities, and handle multiple tasks within defined timelines.
- Ability to review data and documentation for completeness, accuracy, and consistency.
- Ability to analyze operational information and numerical data to identify issues or variances.
- Ability to resolve routine operational issues by applying defined procedures and judgment.
- Ability to work independently within established guidelines and collaboratively across functions.
- Ability to maintain attention to detail in a structured service environment.
Benefits
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave,
for prose. We must not create sections with filler like "commensurate with experience". Not present. We need to decide sections: About the role (intro paragraph), Responsibilities (list), Education (list?), Skills And Knowledge (list), Benefits (What Cencora offers), Schedule (Shift Details). Possibly also Qualifications? But Education covers qualifications. We must not create Pay section. Let's extract content. Intro paragraph: "Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!" But "Apply today!" is application instruction, should be removed per rule: remove application instructions. So we drop that sentence. Keep rest. Shift Details: "Shift Details: 8am-5pm MST". So schedule: 8am-5pm MST. Summary Of Role: "The Sr Strategic Account Specialist will be responsible for the day-to-day relationship between MWI and the MVH strategic accounts by providing superior customer service and support. The Sr Strategic Account Specialist also develops and maintains successful working relationships with relevant departments at MWI that will best serve the customer. This role will also work closely with customers and collaborate with internal departments to ensure correct accounting, billing, and customer contract procedures are maintained; customer orders are successfully delivered; standard and ad hoc reports are provided to meet customer specifications; assist with analytical and operational solutions; and procedure documentation." That's prose; could be part of Responsibilities but we already have responsibilities list. Might combine? But we can keep as part of Responsibilities prose before list. Responsibilities list bullet points: - Seek to understand the needs of the Strategic Accounts. - Provide all facets of customer service. This includes high volume phone support and response to email inquiries, in a timely and professional manner. - Service customer calls, emails and faxes by responding to general inquires, concerns and requests. - Reconcile potential damaged and lost shipments. Including processing product returns and credits. - Generate and customize weekly reports and ad hoc requests as required. - Maintain frequent contact with internal and external customers to address all issues within assigned area of responsibility. - Responsible for analyzing and investigating customer issues and taking the appropriate action, in a professional and timely manner. - Assist with the on boarding and training of all new associates as necessary with call intake, handling customer inquiries, and system procedures. - Assist with analytical solutions and procedure documentation. - Provide accurate information regarding products, pricing, services, policies and procedures. - Maintain detailed records of customer interactions/communications in CRM (Orbit) system. - Ability to handle escalated issues by proactively evaluating and recommending solutions to MWI/MVH management for customer challenges including working with internal/external customer groups to resolve customer concerns. - Makes suggestions and recommendations to supervisor and/or manager to continually improve customer service operations. - Completes assigned special projects. - Maintain MBX email inbox of COUPA orders. Education: - High School Diploma/GED or equivalent experience required. - Associate's degree in business administration, operations, or a related field preferred. - 3+ years of experience in customer service operations, case management, order management, issue resolution, escalations support, service delivery, or a related field required. - Certified Customer Experience Professional (CCXP), or equivalent certification preferred. Skills And Knowledge list (many). We'll need to convert each sentence into
About the role
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.
Schedule
Shift Details: 8am-5pm MST
Responsibilities
- Seek to understand the needs of the Strategic Accounts.
- Provide all facets of customer service. This includes high volume phone support and response to email inquiries, in a timely and professional manner.
- Service customer calls, emails and faxes by responding to general inquires, concerns and requests.
- Reconcile potential damaged and lost shipments. Including processing product returns and credits.
- Generate and customize weekly reports and ad hoc requests as required.
- Maintain frequent contact with internal and external customers to address all issues within assigned area of responsibility.
- Responsible for analyzing and investigating customer issues and taking the appropriate action, in a professional and timely manner.
- Assist with the on boarding and training of all new associates as necessary with call intake, handling customer inquiries, and system procedures.
- Assist with analytical solutions and procedure documentation.
- Provide accurate information regarding products, pricing, services, policies and procedures.
- Maintain detailed records of customer interactions/communications in CRM (Orbit) system.
- Ability to handle escalated issues by proactively evaluating and recommending solutions to MWI/MVH management for customer challenges including working with internal/external customer groups to resolve customer concerns.
- Makes suggestions and recommendations to supervisor and/or manager to continually improve customer service operations.
- Completes assigned special projects.
- Maintain MBX email inbox of COUPA orders.
Education
- High School Diploma/GED or equivalent experience required.
- Associate's degree in business administration, operations, or a related field preferred.
- 3+ years of experience in customer service operations, case management, order management, issue resolution, escalations support, service delivery, or a related field required.
- Certified Customer Experience Professional (CCXP), or equivalent certification preferred.
Skills and Knowledge
- Advanced Excel skills are necessary.
- Proficiency with Word and Outlook is needed.
- Proven experience in a customer service role.
- Strong verbal and written communication skills.
- Excellent problem solving and conflict resolution abilities.
- Ability to handle multiple tasks, demonstrate critical and analytical thinking.
- Must display initiative, a desire to learn, and the ability to actively participate and assist in facilitating team projects.
- Normally requires two (2)+ years related experience or Bachelor degree; veterinary clinic experience desirable.
- Knowledge in customer service operations and transaction support processes.
- Knowledge in customer information management, record maintenance, and documentation practices.
- Knowledge in billing, payment, and reporting processes within an operational environment.
- Knowledge in quality control principles, service measures, and escalation practices.
- Knowledge in Microsoft Office applications and standard business systems.
- Ability to communicate effectively in writing and verbally with customers and internal stakeholders.
- Ability to organize workload, manage priorities, and handle multiple tasks within defined timelines.
- Ability to review data and documentation for completeness, accuracy, and consistency.
- Ability to analyze operational information and numerical data to identify issues or variances.
- Ability to resolve routine operational issues by applying defined procedures and judgment.
- Ability to work independently within established guidelines and collaboratively across functions.
- Ability to maintain attention to detail in a structured service environment.
Benefits
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave,