Senior Strategic Accounts Specialist

The Senior Strategic Account Specialist is responsible for managing daily relationships with strategic accounts, ensuring excellent customer service and support. Key duties include responding to customer inquiries via phone and email, resolving issues related to shipments, processing returns, and generating reports. They collaborate with internal departments to ensure accurate billing, contracting, and delivery, while maintaining detailed records in CRM systems. Additional responsibilities involve analyzing customer concerns, assisting with onboarding new associates, and contributing to process improvements. The role requires handling escalated issues, recommending solutions, and completing special projects. Qualifications include at least two years of relevant experience or a bachelor's degree, proficiency in Excel, Word, and Outlook, and proven customer service skills. The candidate must possess strong communication, problem-solving, organizational, and analytical abilities, with an emphasis on attention to detail and multitasking. Knowledge of billing, reporting, and quality control processes is essential. We offer comprehensive benefits supporting wellness, professional growth, and inclusivity. Equal opportunity employment practices are upheld, with accommodations provided for qualified individuals with disabilities.