Jobs · Business Development · Tennessee

Senior Store Professional

NAPA Auto Parts · Crossville, TN · 1 mo ago
On-siteBusiness DevelopmentFull-time
We need to output HTML fragment with sections for headings where there is real content. The posting includes Summary, Responsibilities, Qualifications, Leadership, Organizational Structure, Physical Requirements (maybe). Also there is a line about "Not the right fit?" and EEO boilerplate which we must remove. Also remove application instructions (the Talent Community line). Also remove duplicated lines. Also we must not repeat job title as heading. No Pay/Benefits/Schedule sections because not present. Also we must not include sections with filler like "commensurate with experience". Not present. We need to use

for section headings (e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). But we can use other headings if they match content? The instruction: "use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It suggests we should use those exact headings when applicable. However we can also use other headings if they are appropriate? It says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Likely they expect we use those headings for sections we have. Our content includes Summary (maybe "About the role"), Responsibilities, Qualifications, Leadership (maybe "Skills"?), Organizational Structure (maybe "Reports to"?), Physical Requirements (maybe not a standard heading). But we could map: Summary -> About the role (h3). Responsibilities -> Responsibilities (h3). Qualifications -> Qualifications (h3). Leadership -> Skills (h3) maybe? Or we could create a separate heading "Leadership" but instruction says use those examples; but not strict that we cannot use other headings? It says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It implies we should use those headings when we have those sections. If we have a section not matching those, maybe we still use

but with appropriate heading text. Safer to use

with the actual heading from the posting: Summary, Responsibilities, Qualifications, Leadership, Organizational Structure, Physical Requirements. But the instruction says "use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't forbid other headings; just gives examples. So we can use those headings. We must not include job ID/requisition numbers as headings. Not present. We must preserve all substantive information. Remove boilerplate: EEO, Talent Community line, maybe also "Not the right fit? Let us know you're interested..." That's application instruction? It says "Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!" That's application instruction, should be removed. Also remove duplicated lines: I see some lines repeated? Not obvious. We need to output only HTML fragment. Let's extract substantive content: Summary paragraph: "The Senior Store Pro is responsible for delivering accurate, efficient, and courteous service to customers across multiple channels, including in-store, telephone, and dealer shop interactions. This role requires strong technical knowledge of automotive parts, the ability to identify and source the correct parts, and a commitment to customer satisfaction. The position also serves as a key resource for internal team members on product and system knowledge." Performance Measures: list bullet points? It's a paragraph with line breaks. We could treat as
  • items. Responsibilities: list of responsibilities (many). We'll put each as
  • . Qualifications: Required and Preferred sections. We'll have
    • for each. Leadership: bullet points. Organizational Structure: bullet points. Physical Requirements: bullet points. We need to decide headings. Potential sections: - About the role (Summary) - Responsibilities - Qualifications (maybe split Required and Preferred? but we can keep as one list with subheadings? Not required.) - Skills (Leadership) - Organizational Structure - Physical Requirements We should not create Pay/Benefits/Schedule. We must not include empty sections. Now produce HTML. We'll start with

      About the role

      then

      summary text. Then

      Responsibilities

        with each responsibility. Then

        Qualifications

          with required and preferred items. Then

          Skills

            with leadership bullet points. Then

            Organizational Structure

              with reports to, works closely with, part of. Then

              Physical Requirements

                with those bullet points. Make sure to preserve all details exactly as in posting. Let's copy the text. Summary: "The Senior Store Pro is responsible for delivering accurate, efficient, and courteous service to customers across multiple channels, including in-store, telephone, and dealer shop interactions. This role requires strong technical knowledge of automotive parts, the ability to identify and source the correct parts, and a commitment to customer satisfaction. The position also serves as a key resource for internal team members on product and system knowledge." Performance Measures: list: - Customer satisfaction and issue resolution effectiveness - Accuracy and speed of parts lookup and order processing - Sales performance and order fulfillment efficiency - Product knowledge and technical advisory capability - Adherence to operational, pricing, and inventory processes - Contribution to team support and store operations including inventory and delivery management - Compliance with asset protection and loss prevention standards These are under "Position Performance Measures". Should we include them? They are substantive. Could be part of Responsibilities or a separate section like "Performance Measures". But we don't have a standard heading for that. Could include under Responsibilities or as its own section. Since we have a Responsibilities section, we could incorporate these as part of responsibilities? But they are performance measures, not responsibilities. Might be better to create a section "Performance Measures". However instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Performance Measures not listed. But we could still use

                Performance Measures

                . The instruction didn't forbid other headings; just gave examples. So we can add. Thus we will have sections: About the role (summary), Responsibilities, Performance Measures, Qualifications, Skills (Leadership), Organizational Structure, Physical Requirements. Now Responsibilities list: need to copy each bullet exactly as in posting. Responsibilities bullet list from posting: - Provide prompt, professional, and courteous service to customers (in-store, phone, and dealer shops) - Accurately identify, source, and process parts orders using catalog and POS systems - Advise customers on technical product questions and recommend appropriate solutions - Maintain strong knowledge of products, warranties, sales programs, and company policies - Execute sales practices including customer engagement, needs assessment, and product demonstration - Resolve customer issues effectively to ensure satisfaction and retention - Support store operations including stock orders, reporting discrepancies, and maintaining store presentation - Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations. - Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment. - Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records. - Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency. - Assist with Open and Close Procedures in the store as needed - Support continuous improvement initiatives related to store processes and operational standards. - Ensure compliance with pricing, asset security, and operational procedures - Participate in training and continuous development activities - Act as a resource and support for other team members Note: Some lines have periods at end; we keep them. Qualifications: Required and Preferred. Required: - High School Diploma or equivalent - Strong communication, interpersonal, and organizational skills - Ability to understand and accurately identify part numbers and product codes - Customer-focused mindset with ability to work efficiently in a fast-paced environment - Ability to maintain professionalism and composure under pressure Preferred: - ASE Parts Specialist certification - Experience in automotive parts, retail, or related industry - Familiarity with POS systems and cataloging tools (e.g., TAMS) - Knowledge of local service area and customer base - Ability to operate a manual transmission vehicle Leadership bullet points: - Demonstrates ownership of customer experience and outcomes - Acts as a technical resource and mentor to peers - Maintains professionalism, accountability, and strong work ethic - Contributes to a collaborative and high-performing team culture - Shows initiative in skill development and continuous learning Organizational Structure: - Reports to: Store Manager / Assistant Store Manager - Works closely with: Counter Sales Associates, Inventory/Operations staff, and external customers (retail and dealer shops) - Part of: Retail Store Operations within NAPA - Retail and warehouse environment with frequent customer interaction - Standing and walking for extended periods throughout the shift - Ability to lift and move parts and equipment up to ~60 lbs. - Frequent bending, stooping, reaching (including use of ladders/stools) - Use of equipment such as hand trucks, dollies, and hydraulic lifts - Requires visual accuracy for identifying part numbers and sequences - Fast-paced environment requiring multitasking and attention to detail Wait, the last set seems to be physical requirements actually. The posting after Organizational Structure includes those physical requirement lines. Let's re-examine: In the posting after "Organizational Structure" we have: "Reports to: Store Manager / Assistant Store Manager Works closely with: Counter Sales Associates, Inventory/Operations staff, and external customers (retail and dealer shops) Part of: Retail Store Operations within NAPARetail and warehouse environment with frequent customer interactionStanding and walking for extended periods throughout the shiftAbility to lift and move parts and equipment up to ~60 lbs.Frequent bending, stooping, reaching (including use of ladders/stools)Use of equipment such as hand trucks, dollies, and hydraulic liftsRequires visual accuracy for identifying part number and sequencesFast-paced environment requiring multitasking and attention to detail" It seems there is no clear separation; the lines after "Part of: Retail Store Operations within NAPA" are actually physical requirements and work environment. So we need to split: Organizational Structure includes Reports to, Works closely with, Part of. Then Physical Requirements includes the rest. Thus Organizational Structure bullet list: - Reports to: Store Manager / Assistant Store Manager - Works closely with: Counter Sales Associates, Inventory/Operations staff, and external customers (retail and dealer shops) - Part of: Retail Store Operations within NAPA Physical Requirements bullet list: - Retail and warehouse environment with frequent customer interaction - Standing and walking for extended periods throughout the shift - Ability to lift and move parts and equipment up to ~60 lbs. - Frequent bending, stooping, reaching (including use of ladders/stools) - Use of equipment such as hand trucks, dollies, and hydraulic lifts - Requires visual accuracy for identifying part numbers and sequences - Fast-paced environment requiring multitasking and attention to detail Now we need to ensure we didn't miss any content: The "Performance Measures" we included. Check for any other substantive content: The line "Not the right fit? ..." removed. EEO boilerplate removed. Also there is a line "GPC conducts its business without regard to ..." that's EEO, remove. Now produce HTML. We'll wrap each section in

                and then
                • or

                  . For About the role:

                  summary. For Responsibilities:

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