Senior Store PRO

About the role

The Senior Store Pro is responsible for delivering accurate, efficient, and courteous service to customers across multiple channels, including in-store, telephone, and dealer shop interactions. This role requires strong technical knowledge of automotive parts, the ability to identify and source the correct parts, and a commitment to customer satisfaction. The position also serves as a key resource for internal team members on product and system knowledge.

Organizational Structure: Reports to: Store Manager / Assistant Store Manager; Works closely with: Counter Sales Associates, Inventory/Operations staff, and external customers (retail and dealer shops); Part of: Retail Store Operations within NAPA.

Responsibilities

• Customer satisfaction and issue resolution effectiveness
• Accuracy and speed of parts lookup and order processing
• Sales performance and order fulfillment efficiency
• Product knowledge and technical advisory capability
• Adherence to operational, pricing, and inventory processes
• Contribution to team support and store operations including inventory and delivery management
• Compliance with asset protection and loss prevention standards

• Provide prompt, professional, and courteous service to customers (in-store, phone, and dealer shops)
• Accurately identify, source, and process parts orders using catalog and POS systems
• Advise customers on technical product questions and recommend appropriate solutions