Senior Store PRO
About the role
The Senior Store Pro is responsible for delivering accurate, efficient, and courteous service to customers across multiple channels, including in-store, telephone, and dealer shop interactions. This role requires strong technical knowledge of automotive parts, the ability to identify and source the correct parts, and a commitment to customer satisfaction. The position also serves as a key resource for internal team members on product and system knowledge.
Reports to: Store Manager / Assistant Store Manager; works closely with: Counter Sales Associates, Inventory/Operations staff, and external customers (retail and dealer shops); part of: Retail Store Operations within NAPA. Retail and warehouse environment with frequent customer interaction; standing and walking for extended periods throughout the shift; ability to lift and move parts and equipment up to ~60 lbs.; frequent bending, stooping, reaching (including use of ladders/stools); use of equipment such as hand trucks, dollies, and hydraulic lifts; requires visual accuracy for identifying part numbers and sequences; fast‑paced environment requiring multitasking and attention to detail.
Responsibilities
Performance measures:
- Customer satisfaction and issue resolution effectiveness
- Accuracy and speed of parts lookup and order processing
- Sales performance and order fulfillment efficiency
- Product knowledge and technical advisory capability
- Adherence to operational, pricing, and inventory processes
- Contribution to team support and store operations including inventory and delivery management
- Compliance with asset protection and loss prevention standards
Primary responsibilities:
- Provide prompt, professional, and courteous service to customers (in-store, phone, and dealer shops)