Senior Storage Administrator

About the role

Fidelity’s Enterprise Infrastructure Distributed Hosting organization is seeking a Senior Storage Administrator to join the Server and Storage Operations team. This role is responsible for supporting enterprise storage and data protection platforms, resolving complex infrastructure incidents, fulfilling service requests, and maintaining the reliability of critical technology services. The position involves monitoring and supporting backup and recovery operations, managing storage provisioning and migration activities, and collaborating with technology teams across Fidelity to deliver secure, scalable infrastructure solutions. This role has a direct impact on the availability and performance of the systems that support Fidelity’s business operations and client services.

Fidelity will not provide immigration sponsorship for this position.

Responsibilities

• Support enterprise storage and data protection platforms
• Resolve complex infrastructure incidents
• Fulfill service requests
• Maintain reliability of critical technology services
• Monitor and support backup and recovery operations
• Manage storage provisioning and migration activities
• Collaborate with technology teams across Fidelity to deliver secure, scalable infrastructure solutions
• Impact the availability and performance of systems supporting business operations and client services

Requirements

• 5+ years of experience supporting enterprise storage, backup, or infrastructure operations
• Experience supporting enterprise storage environments, including SAN, NAS, and data protection technologies
• Experience managing backup and recovery solutions, preferably Commvault or comparable backup software
• Experience troubleshooting complex infrastructure incidents, conducting root cause analysis, and supporting problem resolution activities
• Experience handling storage provisioning, decommissioning, data restoration, migration activities, and disaster recovery support
• Knowledge of SAN switch administration and storage connectivity concepts
• Strong verbal and written communication skills with the ability to collaborate effectively across global teams
• Ability to take initiative, manage competing priorities, and support operational activities in a fast-paced environment

Skills

• Working knowledge of enterprise storage platforms such as IBM storage systems, Infinidat, NetApp, or similar technologies
• Contribute to operational KPIs, metrics & observability
• Drive automation initiatives and promote DevOps/EngOps work
• Collaborate with global teams and vendors to resolve issues and implement solutions
• Familiarity with VMware/OLVM virtualized environments; experience supporting Windows infrastructure is strongly preferred
• Linux administration experience is highly preferred
• Experience with hyperconverged infrastructure or monitoring tools, and cloud technologies is a plus

Schedule

This is a shift-based role working either Tuesday‑Saturday or Sunday‑Thursday, or regular business hours five days per week. Occasional schedule adjustments may be required to support business needs and team coverage requirements.