Senior Staff Technical Product Manager-Service Intelligence

About the role

Join an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• Define and Lead Strategy
• Define, evolve, and drive the product and ecosystem strategy for a confidential, intelligence-driven core platform supporting Scout’s operations and service experience.
• Define how complex operational signals, constraints, and policies are modeled into automated decision logic.
• Lead early-stage platform definition ahead of Start of Operations, building foundational capabilities with no existing baseline.
• Accountable for system performance across Scout’s direct-to-consumer retail network, ensuring decisions are reliable, explainable, and scalable.
• Influence senior leadership and align platform strategy with long-term company objectives while protecting sensitive capabilities.
• Identify new problem spaces and expansion opportunities for decision intelligence across additional domains and systems.

Responsibilities

Complex Decisioning & Problem Solving:

• Frame and solve highly ambiguous, cross-functional problems through intelligent system design and decision frameworks.
• Model operational constraints, dependencies, and priorities as structured logic, rules, or machine-assisted decision frameworks.
• Drive solutions where "missing inputs" require downstream actions to resolve constraints rather than blocking outcomes.
• Navigate ambiguity inherent to 0-to-1 product development, making informed tradeoffs as requirements and dependencies evolve.
• Evaluate tradeoffs involving accuracy, speed, scalability, and explainability, including intangible system behaviors.
• Ensure system behavior is consistent, explainable, auditable, and adaptable as business rules change.

Product Development:

• Guide product development across multiple related initiatives, teams, and domains to ensure alignment with strategic objectives.
• Lead end-to-end product development for a highly complex, logic-heavy platform from concept through scale.
• Collaborate closely with Engineering, Data Analytics, AI/ML teams, IT, and Operations to: Translate operational needs into system logic and technical requirements.
• Define data models, decision flows, signal ingestion, and output generation.
• Balance deterministic rules with AI-assisted approaches where appropriate.
• Ensure platform extensibility as new use cases and domains are added over time.
• Establish best practices and frameworks for decisioning platforms adopted across related systems and teams.

Requirements

AI & Intelligence Enablement:

• Enable the use of AI, machine reasoning, and advanced analytics to enable scalable decision-making.
• Define where AI augments human decision processes versus fully automated execution.
• Ensure models and logic are transparent, testable, and continuously improvable.
• Collaborate with data partners to ensure high-quality inputs, feedback loops, and monitoring.

Qualifications

• 12+ years of product management experience with deep focus on technical platforms, complex systems, or decisioning engines.
• Experience working with AI/ML technologies in a product, engineering, or business context.
• Proven experience leading 0-to-1 products in pre-launch, startup, or transformation environments.
• Track record of building logic-heavy or intelligence-driven systems that coordinate multiple inputs and constraints.

Skills

• Demonstrated ability to define strategy in highly ambiguous environments.
• Strong ability to influence senior leadership and align diverse stakeholders.
• Exceptional analytical and structured problem-solving capabilities.
• Ability to define complex logic and decision flows with precision.
• Strong written and verbal communication skills; able to simplify complexity without oversharing sensitive information.
• Data-driven mindset; comfortable working with metrics, experimentation, and system telemetry.
• High tolerance for ambiguity; energized by building something new where the path is not fully defined.

Benefits

• Competitive insurance including: Medical, dental, vision and income protection plans.
• 401(k) program with: An employer match and immediate vesting.
• Generous Paid Time Off including: 20 days planned PTO, as accrued; 40 hours of unplanned PTO and 14 company or floating holidays, annually.
• Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders.
• Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave.

Pay

Initial base salary range = $160,000.00 - $192,500.00

Schedule

This role will be based out of the Scout Motors location in Fremont, California or Remote. Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.