Senior Staff Product Manager, Member & AI Experience

About the role

The member experience is how Maven's decade of clinical depth shows up for the people we serve. The homepage they land on, the AI that answers their questions, the community that makes them feel less alone. It's what turns an eligible member into an engaged one, and an engaged member into someone who stays. We're hiring a Senior Staff PM to make the experience dramatically better: more intuitive, more personal, more useful. You will work closely with Clinical Product and the AI Platform team to make sure the experience serves members effectively across every program. You report directly to the SVP of Product.

What You’ll Do

• Own the core member experience surfaces: homepage, conversational AI, and community
• Build and run a high-velocity experimentation engine: form hypotheses, ship tests, read results honestly, and compound learnings week over week
• Define the metrics that matter, instrument them, and use them to drive decisions from first visit through activation and retention
• Bring a strong point of view on how AI changes what we build for members and how fast we build it, and put it to work in your own workflow
• Build close partnerships with Clinical Product and AI Platform

What We Are Looking For

• 10+ years in product with direct experience building consumer-facing products
• Experience with conversational AI, homepage, and community surfaces
• Strong consumer instincts: you know what makes an experience feel trustworthy, useful, and worth returning to
• A track record of shipping: you move from ambiguity to a live experiment fast and would rather learn from production than perfect a doc
• Deep fluency with data: you define your own metrics, design experiments that produce clean reads, and change your mind when the results tell you to
• Structured thinking under pressure: you break messy problems into parts, prioritize ruthlessly, and explain the why behind every tradeoff
• Enough technical depth to go deep with engineers on tradeoffs and know what's cheap, what's expensive, and what's worth it
• Hands-on fluency with AI tools as part of how you work today, and a point of view on where AI meaningfully changes the member healthcare experience
• Customer obsession backed by evidence: you talk to members, watch sessions, and design from real behavior, not assumptions

Pay

The base salary range for this role is 245,000-340,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on qualifications, experience, and skillset.

Work Style

Maven embraces a flexible hybrid work model. This role is open to candidates in remote locations with a strong preference for San Francisco, CA; secondary locations include Seattle, WA and New York, NY. Our teams primarily operate from the New York Metropolitan area, NY, San Francisco/Bay Area, CA, and Seattle, WA. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). For those based in San Francisco/Bay Area, CA, and Seattle, WA, we encourage in-person collaboration by requiring team members to attend quarterly Work Together Days within these cities.

Benefits

• Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics
• Whole-self care through wellness partnerships
• Hybrid work, in office meals, and work together days
• 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
• Annual professional development stipend and access to a personal career coach through Maven for Mavens
• 401K matching for US-based employees, with immediate vesting

Equal Opportunity Employer

Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.