Senior Product Manager

Main Responsibilities

• Define and lead the product vision and roadmap for in-store e-commerce fulfillment systems, with a focus on associate-facing tools and workflows.
• Drive innovation in how store associates pick, stage, and complete digital orders.
• Identify opportunities to streamline processes and reduce friction in fulfillment operations through technology.

Product Strategy & Vision

• Build highly intuitive, mobile-first experiences that enable store associates to efficiently fulfill e-commerce orders.
• Improve associate productivity through thoughtful UX design, real-time guidance, and workflow automation.
• Champion a human-centered design approach focused on frontline usability.

Execution & Delivery

• Own product delivery end-to-end: from problem definition and requirements to launch and iteration.
• Translate operational needs into scalable product features, user stories, and technical requirements.
• Partner closely with Engineering to build reliable, performant systems that operate seamlessly in store environments.
• Align stakeholders on priorities, trade-offs, and product outcomes.

Data-Driven Decision Making

• Leverage data, user insights, and operational feedback to identify opportunities and inform product strategy.
• Define meaningful success metrics and use them to guide prioritization, measure impact, and drive continuous improvement.
• Partner with Analytics and Data Science teams to run experiments, validate hypotheses, and optimize product performance at scale.
• Establish feedback loops and reporting mechanisms to ensure visibility into outcomes and enable rapid iteration.
• Partner cross-functionally to incubate and scale AI-driven innovations that redefine productivity and operational excellence in store environments.
• Drive a culture of continuous learning and evolution, ensuring AI/ML investments translate into sustained competitive advantage and differentiated associate experiences.

Experience

• 6–8 years of product management experience, with ownership of complex, large-scale platforms.
• Strong experience building associate-facing or operations-focused software products, ideally in omnichannel retail or e-commerce environments.
• Proven ability to deliver impactful products that improve both user experience and operational efficiency.

Skills & Expertise

• Deep understanding of mobile-first UX, workflow design, and productivity tools for frontline users.
• Strong analytical mindset with experience using data to drive decision-making and prioritization.
• Experience working with distributed systems, APIs, and scalable platforms.
• Familiarity with applying AI/ML to real-world product problems.
• Exceptional stakeholder management and ability to influence across a matrixed organization.
• Strong communication skills, with the ability to translate complex concepts into clear narratives.

Nice to Have

• Experience in grocery retail or store operations environments.
• Background in building tools for frontline or field users.
• Exposure to AI-driven optimization or recommendation systems.
• MBA or equivalent experience.