Senior Staff Engineer, Software

About the role

Ruckus Networks is seeking a Senior Site Reliability Engineer (SRE) to join our team. This role is ideal for engineers who enjoy solving production problems, building automation, and improving platform reliability at scale.

Responsibilities

• Operate and improve highly available, scalable cloud services and infrastructure
• Troubleshoot production issues across applications, infrastructure, networking, databases, and cloud services
• Improve observability through metrics, logging, tracing, synthetic monitoring, and alerting
• Define and improve Service Level Indicators (SLIs), Service Level Objectives (SLOs), and operational health metrics
• Participate in incident response and support Sev-1/customer-impacting events
• Contribute to post-incident reviews and long-term reliability improvements
• Improve operational processes, automation, and deployment safety
• Build operational tooling and automation using Python
• Support CI/CD improvements and deployment validation workflows
• Develop health checks, monitoring integrations, and operational diagnostics
• Work with Kubernetes, containers, and cloud-native platforms
• Analyze scalability, performance, and resource utilization
• Collaborate with software engineering teams on operational readiness and reliability improvements
• Build dashboards, alerts, and telemetry pipelines
• Work with observability platforms such as Prometheus, Grafana, OpenTelemetry, and ELK
• Support monitoring and analytics platforms including ClickHouse
• Improve signal quality and reduce operational alert noise
• Develop synthetic monitoring focused on customer workflows
• Partner with Engineering, Product Management, Customer Support, and Cloud Operations teams
• Mentor junior engineers and contribute to SRE best practices
• Promote operational excellence, ownership, and customer focus

Requirements

• 5+ years of experience in Site Reliability Engineering, DevOps, Cloud Infrastructure, or Production Engineering
• Strong programming skills in Python
• Hands-on experience with Google Cloud Platform (GCP)
• Experience with Kubernetes, containers, and cloud-native infrastructure
• Experience troubleshooting distributed systems in production environments
• Familiarity with observability tools such as Prometheus, Grafana, OpenTelemetry, or ELK
• Familiarity with ClickHouse or large-scale telemetry platforms
• Understanding of networking fundamentals, APIs, databases, and cloud architectures
• Experience supporting SaaS or cloud platforms at scale
• Experience building automation and monitoring solutions
• Familiarity with wireless networking or enterprise networking platforms
• Experience improving operational processes and reliability practices