Senior Specialty Market Relationship Manager

About the role

The Senior Specialty Market Relationship Manager delivers an exceptional end-to-end customer experience for complex and high-value Association market implementations & relationships. This role strengthens client retention, improves profitability, and enhances service delivery.

Key Responsibilities

• Lead resolution of complex service installations and act as the primary contact for high-profile Association clients and TPAs
• Manage end-to-end installation experience for assigned clients, including renewals, service delivery, and relationship management
• Oversee third-party administrator performance, including audits, service quality, and continuous improvement initiatives
• Develop strategies to improve client retention, profitability, and overall customer experience
• Cross-functional collaboration with Sales, Underwriting, Claims, Billing, and Operations to fulfill client commitments

Required Qualifications

• 8–10 years of experience in insurance, client service, or project management with a focus on customer experience delivery, and implementation
• Proven experience managing insurance implementations and complex account portfolios
• Strong project management and organizational skills, with the ability to manage multiple priorities simultaneously
• Excellent problem-solving, communication, and stakeholder management skills

Preferred Qualifications

• Bachelor’s degree
• Experience in the PEO, Association, or broader employee benefits insurance space
• Knowledge of group insurance products, including worksite and voluntary benefits
• Strong presentation skills with experience engaging brokers, consultants, and external partners
• Proficiency in Microsoft Office tools (Excel, PowerPoint, Word) and project tracking tools

Pay

The expected salary range for this position is $78,000 - $105,000. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.

Benefits

We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!

About MetLife

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Equal Opportunity Employer

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”). If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.