Senior Specialty Market Relationship Manager

About the role

The Senior Specialty Market Relationship Manager is responsible for delivering an exceptional end-to-end customer experience for complex and high-value Association market implementations & relationships. This role plays a critical part in strengthening client retention, improving profitability, and enhancing service delivery.

Responsibilities

• Lead resolution of complex service installations and act as the primary contact for high-profile Association clients and TPAs
• Manage end-to-end installation experience for assigned clients, including renewals, service delivery, and relationship management
• Oversee third-party administrator performance, including audits, service quality, and continuous improvement initiatives
• Develop strategies to improve client retention, profitability, and overall customer experience
• Cross-functional collaboration with Sales, Underwriting, Claims, Billing, and Operations to fulfill client commitments

Requirements

• 8–10 years of experience in insurance, client service, or project management with a focus on customer experience delivery, and implementation
• Proven experience managing insurance implementations and complex account portfolios
• Strong project management and organizational skills, with the ability to manage multiple priorities simultaneously
• Excellent problem-solving, communication, and stakeholder management skills

Preferred Qualifications

• Bachelor’s degree
• Experience in the PEO, Association, or broader employee benefits insurance space
• Knowledge of group insurance products, including worksite and voluntary benefits
• Strong presentation skills with experience engaging brokers, consultants, and external partners
• Proficiency in Microsoft Office tools (Excel, PowerPoint, Word) and project tracking tools

Pay

The expected salary range for this position is $78,000 - $105,000. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.

Schedule

MetLife offers flexible scheduling options to accommodate the needs of both employees and the business.