Senior Specialist - System Management
LTM · Lake Mary, FL · 2 wk ago
On-siteInformation TechnologyFull-time
Key Responsibilities
- Monitoring and ing
- Proactively monitor production systems applications and network components to detect issues before they impact users
- Incident Management
- Respond to investigate and resolve high-priority incidents Level 3 support and restore services swiftly to meet SLAs
- Troubleshooting
- Debugging
- Diagnose complex issues across application stacks including patching bugs analyzing logs and conducting root cause analysis (RCA)
- Automation Efficiency
- Develop scripts Shell, Python, Ruby to automate routine operational tasks and improve system reliability
- Collaboration
- Work with software development and DevOps teams to deploy new releases manage change and implement permanent fixes
- Documentation
- Maintain up-to-date documentation for system configurations troubleshooting steps and operational procedures
Required Skills and Qualifications
- Technical Expertise
- Strong knowledge of Linux OS, command line, SQL, and scripting languages (Python, Bash, or Ruby)
- Platform Knowledge
- Experience with cloud platforms (AWS, Azure) and application servers (Weblogic, Tomcat)
- Tools Familiarity
- Familiarity with monitoring tools (Nagios, Splunk, Datadog) and ticketing systems (Jira, ServiceNow)
- Soft Skills
- Strong analytical, problem-solving abilities, communication skills, and the ability to work under pressure