Senior Specialist, Research Information

About the role

The American Hospital Association (AHA) is a national organization that represents and serves hospitals, health care networks, and their patients and communities. This role is responsible for the identification, development, implementation, and evaluation of information research services, projects, and products that meet member and customer needs and support the AHA’s vision, mission, and objectives. The position offers a flexible hybrid work schedule of three days in the office (Washington, D.C. or Chicago) and two days working remotely.

Responsibilities

• Apply high-level, complex, specialized data and information retrieval skills to analyze and respond to member, staff, and nonmember needs for information on diverse topics of varying complexity.
• Draw on in-depth knowledge of the AHA, health care field, and print, electronic, and organizational resources to identify, analyze, synthesize, and communicate data and information.
• Lead planning, development, implementation, and evaluation of AHA Resource Center (RC) activities, service lines, and products, including research, data products, document delivery, current awareness, acquisitions, new resource assessments, database testing, copyright, archival preservation, and RC special collections (e.g., AHA archives, Oral Histories).
• Develop, implement, and maintain Internet, Intranet, and other electronic information initiatives, including content and taxonomy for aha.org.
• Train and supervise RC personnel, ensuring staff acquire and demonstrate requisite service, knowledge, and technical skills. Implement quality and service improvement initiatives as needed.
• Contribute to collective knowledge sharing of RC best practices; establish key SOPs and assist with innovation of RC operations.
• Apply high-level communication and presentation skills to develop appropriate communications for internal and external audiences using print, verbal, visual, and electronic techniques for marketing, promotion, and user training.
• Work independently and as a team member to support programs, products, and fiscal objectives of AHA, Data Strategy, and the RC strategic mission and goals.
• Stay current on key organizational goals, strategies, and operational processes. Participate in internal and external training/education opportunities.
• Lead or serve on teams and engage in collaborative activities; represent the Resource Center and AHA to internal and external audiences.
• Perform other duties as assigned.

Requirements

• Master’s Degree in Information/Library Sciences or related field.
• 5+ years of experience in a research role within a library, information services, or research services organization.

Skills

• Advanced knowledge of the health care field and core health care information resources.
• In-depth knowledge of key library operations such as document delivery, copyright, permissions, and other functions.
• Knowledge of library marketing and effective communication/promotion techniques.
• Advanced computer and Microsoft Office (Word, Excel, Outlook, PowerPoint) skills.
• Advanced literature searching and internet research skills.
• Advanced experience creating reports for customers and senior leaders.
• Data analytics experience; experience with interactive data visualization software (e.g., Tableau) preferred.
• Proven ability to interact effectively with internal and external contacts at all levels, exhibiting sincerity, confidence, diplomacy, maturity, and professionalism.
• Ability to balance and prioritize multiple activities and projects, meet deadlines, and deliver desired outcomes.
• Ability to anticipate problems, develop solutions, and direct work processes independently.
• Initiative, commitment, and willingness to extend effort to complete tasks.
• Proven ability to establish positive working relationships and collaborate with peers and leadership.
• Positive, innovative, resourceful, and flexible in responding to changing demands in a fast-paced environment.
• Ability to help AHA members move toward the AHA vision of creating a society of healthy communities.
• Ability to rapidly assimilate, analyze, synthesize, and communicate data and information on a broad range of health services administration topics.

Pay

Salary range: $79,000 (minimum) – $119,000 (maximum), with a midpoint of $99,000. Commensurate with related experience.

Benefits

• Medical, dental, and vision coverage (PPO/HMO).
• Life insurance, short- and long-term disability plans.
• 401(k) retirement plan.
• Tuition reimbursement.
• Paid time off (PTO), holidays, and health days.
• Wellness programs.

Schedule

Flexible hybrid work schedule: three days in the office (Washington, D.C. or Chicago) and two days working remotely.